A United Airlines passenger says she experienced the "worst flight ever" when she was forced to pee in a cup, then shamed for it.
United Airlines has been under fire recently over a series of incidents regarding the way it treats its passengers and a woman from Missouri now adds more fuel to the fire, detailing the humiliation she had to go through on a United flight.
The passenger, Nicole Harper, says she repeatedly tried to get through to United Airlines after the humiliating incident, to no avail. Determined not to let this slide, the woman took to Facebook to share her dreadful experience.
United Forced Woman To Pee In A Cup On A Flight
"On the same day United Airlines drags a passenger off an overbooked flight, they forced me to pee in a cup ... and then shamed me," she reveals.
Harper, an emergency room nurse, notes that she has an overactive bladder so she has to use the restroom frequently. On the flight in question, however, she says that although other passengers got up from their seats and went to the restroom, she was not allowed to do so until the seatbelt sign was off.
She says that she explained that she has an overactive bladder and unless she was allowed to use the restroom, she'd have to pee in a cup, so the flight attendants gave her a cup.
Peeing In A Cup Was Bad, Flight Attendants' Treatment Was Worse
Harper notes that once she was allowed to get up from her seat, the crew took her to the restroom in what she describes as a walk of shame down the aisle, in front of the other passengers.
"The flight attendants treated me like I had committed a crime, stating they would be filing a report, calling in the hazmat team to clean the entire row (let me mention there was no mess involved) and told me I would need to talk with the pilot after the flight!"
Harper highlights that the flight attendants gave her the cup fully aware of what she was going to do with it, since she was not allowed to use the restroom. She says that having to pee in a cup on a flight, in front of her family and numerous strangers was bad enough, but the subsequent humiliation from how the flight attendants treated her was even worse.
The woman also points out that a man in first class was allowed to get up and use the restroom although the seatbelt sign was on and the flight attendants said nothing. He was neither forced to pee in a cup, nor told that he couldn't get up.
Harper made a complaint once the plane landed, expecting at least an apology, but several weeks flew by and she got no response whatsoever. She tried to speak to customer service on repeated occasions, but was told it was not an option. Eventually, the airline said it did not receive her complaint.
In this context, Harper decided to make her story public, making a lengthy Facebook post to detail the ordeal.
Social Media Power
In a follow-up on Facebook, Harper says that the story made waves and after local news reported on the incident, a United Airlines executive customer service representative called her. Harper further notes that United lied about contacting her prior to that, as well as about how things went down.
United Airlines drew heavy criticism recently over the way it treats passengers, especially after it forcefully dragged and bloodied a passenger to remove him off an overbooked flight, although he had paid for a ticket.