No sane business owner can afford to ignore business productivity. It's a critical element for business growth. High productivity is tied to high profitability and greater customer satisfaction. And thanks to technology, you can improve business productivity.
Technology is changing rapidly, making our lives more comfortable day by day. For example, businesses can now use Help Desk Software to improve productivity. It makes work easier by helping them automate processes and eliminate repetitive employee tasks.
Help desk software makes customer support efficient by allowing customer care operators to track user requests and handle other customer support issues quickly. Here's how this software can help your company:
1. Set Up App and Email Notifications
No customer likes being kept waiting. Solving a problem quickly increases customer satisfaction and can turn a one-time customer into a loyal one. It also improves your brand's image.
When a customer submits a ticket with your help desk software, time is of the essence. You can create personalized ticket notifications to help the customer as soon as possible. You can use an email ticketing system and receive notifications via email. Alternatively, you can download an app and get notified about new tickets on your phone.
With an email ticketing system, you receive notifications the minute a customer submits a ticket, which prevents delays in responding. Automating the tickets with the help desk software is even better. Once automated, the software assigns incoming tickets to the right team. You can also automate ticket prioritization, saving time and energy.
2. Create Employee Accountability
To prevent the issue of help desk employees neglecting tickets thinking others will handle them, make people accountable. Employee accountability is important because it ensures all tickets are responded to accurately and team remains focused.
Provide proper working briefs for all help desk employees with clear descriptions. Also, offer sample solutions to common problems so that work doesn't stop when a unique problem arises.
Assign tickets to particular people. Support staff should only pick another ticket after solving the first one. Incorporating a project scheduling tool into the help desk software can also streamline work.
3. Focus on One Help Desk Ticket at a Time
Multitasking is a big myth, there's nothing that lowers productivity more. Believing you can do more work if you multitask is like believing in the impossible. Multitasking lowers productivity by almost 50%, increases stress, reduces attention and comprehension, and affects overall performance.
To complete tasks efficiently, every member of the help desk team must stay focused. They shouldn't handle more than one task at a time or they will get distracted and keep shifting their attention from one task to another. This causes mental blocks that slow work down and lower productivity. Focusing on a task 100% ensures it's completed faster. Encourage employees to focus on individual tickets on the help desk tool.
When your company is productive, there's less employee turnover, a better corporate image, and better relationships between management and employees. Increasing your team's productivity is one of the ways to build a better brand. Follow these tips to achieve higher productivity faster. And don't forget to select the best help desk software. It makes all the difference.