People network
(Photo : Gerd Altmann/Pixabay)

Bringing your office into the digital realm may appear simple at first, but it requires more than just an internet connection and a device. The first step is to improve communication with stakeholders and customers. eSIM platforms are ideal for this purpose. You may enhance and improve customer communications by incorporating advanced communications capabilities into your business applications by using software that works as a communication platform as a service (cPasS).

What Is a CPaaS platform?

CPaaS, or in other terms, Communications Platform as a Service, offers a cloud-based strategy that focuses on enhancing communication channels. It is a platform that enables businesses to integrate numerous communication elements into their existing business systems. These elements are SMS, videos, voice messages, etc.

What Is eSIM, and How Does It Work?

eSIM, like regular SIM cards, is embedded in a mobile device to function and perform on newer devices and will only function if connected to an eSIM-enabled carrier. To activate it, simply install a new operator's "eSIM profile."

Through an eSIM-compatible device, you can effortlessly purchase an eSIM data plan whenever you need it. Secondly, you may use various operators and subscribe to different data plans simultaneously to meet your demands, whether traveling, working from home, or attending remote classes.

To demonstrate what this innovation may do, below are the best communication platform as a service that leverage eSIM technology to simplify connectivity.

#1 RingCentral

RingCentral is one of the major communication platforms as a service and has created its services in the cloud from the bottom up. Its connect platform already has an API library for customizing and configuring all elements of communications, including integrating existing RingCentral Office services into other apps.

RingCentral
(Photo : Screenshot from RingCentral Official Website)

While the platform does not strive for simplicity in the same way that some other CPaaS providers do, it does prioritize functionality, resulting in a comprehensive range of services that complement its flagship RingCentral Office offering.

You may link and sync contacts and directories from Google Workspace and Microsoft 365 to improve workplace integration. This connectivity is bidirectional, which means that you may add or modify contacts in RingCentral's desktop or mobile apps. Then all changes will synchronize with either cloud platform.

Also, RingCentral Video now supports automated closed captioning, which is powered by the company's AI-powered speech transcription engine.

Key Features and Benefits

  • Cloud-based cPaaS platform

  • Connects with API library

  • Programmable communication services

  • Lets you customize every element of communication you'll need

  • Integrates existing RingCentral into other services

  • A myriad of functionalities and services

#2 Twilio

Also known as a paragon and one of the leading cPaaS platforms Twilio provides access to the Twilio Super Network. This includes APIs for phone, messaging, video, email, IoT, chat, and AI. The service offers comprehensive features and serves in at least 100 countries, and even provides omnichannel messaging services for apps such as WhatsApp.

Twilio
(Photo : Screenshot from Twilio Official Website)

The platform's usability index score is mostly related to customer assistance, emphasizing solution fit. The service also has a robust partner ecosystem including IBM Watson, Zendesk, and VoiceBase and enterprise-grade security with ISO 27001 and SOC 2 certifications and GDPR compliance. Hidden phone numbers are another intriguing solution to safeguard privacy.

Twilio CPaaS also includes programmable APIs, alerts at scale, CRM integration, monitoring, chatbots, 2FA and OTP verification, and an easy-to-use visual editor.

Key Features and Benefits

  • The market leader in the cPaaS industry

  • Access its Super Network that comprises programmable APIs

  • Available in over 100 countries

  • Provides omnichannel services

  • Deemed as the fittest solution for those who are looking for cPaaS

  • Teams up with other reliable services/applications

#3 Vonage

Vonage, situated in the United States, entered the CPaaS industry in 2016 with the acquisition of Nexmo. It provides API-based MMS, WhatsApp, Facebook Messenger, Viber, Video, Webchat, and email services.

Vonage
(Photo : Screenshot from Vonage Official Website)

This cPaaS platform includes 71 countries in its network, including North America, Europe, the Middle East, Africa, Asia Pacific, and Latin America. They also provide developer tools, SDKs, sample code, and an API for ease of usage across various types of corporate clients.

The platform is hosted in three clouds for better uptime: Amazon Web Services (AWS), Google Cloud Platform (GCP), and IBM SoftLayer.

This CPaaS provider says that its innovative adaptive routing technique can help you save money by embedding the WebSocket feature. This enables deep integration of machine learning and artificial intelligence (AI) like Watson or Google Assistant into communication apps.

Vonage's solutions are enhanced by improved assistance, toll-free lines, call recording, and transcripts of voicemail messages. They also provide desktop and mobile apps that can smoothly handle up to 30 participants and up to 100 attendees for training and webinars.

Key Features and Benefits

  • API-based communication and email services

  • Has 71 countries in its network

  • Suitable for both personal and corporate clients

  • Can be hosted in three clouds

  • WebSocket feature to cut down your costs

#4 MessageBird

MessageBird is another CPaaS provider worth your consideration. This communication platform as a service makes the entire process simple and easy to use by giving a visual editor to design your APIs. Plus, it also provides a completely omnichannel experience.

MessageBird
(Photo : Screenshot from MessageBird Official Website)

It aims to combine a complete range of chat apps and alternatives on top of these fundamental services, whereas other CPaaS providers tend to focus on voice, texts, and emails. MessageBird also has a massive direct-to-carrier network, allowing it to deliver high-quality phone and video communications and do so globally.

Whether you are attempting to increase the quality of existing channels such as SMS, Voice, or Email, or you're using WhatsApp, Instagram Direct, or Google Maps to communicate, MessageBird can handle the intricacies for you. Then, regardless of channel, you can consolidate all of your client communications into a single thread.

This combination of characteristics truly distinguishes MessageBird as a CPaaS supplier. The easy-to-use dashboard tools it provides can make it appealing to a wide range of organizations because they will not need to engage or divert IT professionals to carry out mere integrations.

Key Features and Benefits

  • Global carrier network and works like an eSIM

  • Provides omnichannel APIs

  • Easy to customize

  • Has a comprehensive dashboard and visual editor

  • Manages all channels under one platform

  • Compatible with messaging apps

#5 CeliTech

CeliTech is the world's first digital-only cellular data eSIM platform that allows travel-related businesses and applications to offer co-branded eSIM service, improve mobile consumer engagement, and generate higher income.

CeliTech
(Photo : CeliTech)

The main features to look out for are its eSIM API and Dashboard. Named as the "Overall Wireless Broadband Solution of the Year" for being the most simple to implement, Celitech offers an efficient and affordable eSIM platform that enables mobile apps and websites to offer global wireless service.

Such service is relevant to travel-related companies who can help their travelers or traveling employees save over 80% on mobile data roaming while generating new revenues or savings. And the best of all is that the service can be branded to improve your company's mobile engagement and up-sales.

Additionally, Celitech obtained  the brand of the best eSIM service for three main reasons:

1. It offers the world's most secure eSIM with 20-variable activation codes.

2. It offers top quality service by utilizingTier 1 networks like AT&T, Vodafone, Telefonica, and Orange.

3. Its programmable eSIM allows any online product or service to easily bundle new wireless services.

CeliTech
(Photo : CeliTech)

Key Features

  • Easy to setup: CeliTech allows websites and mobile apps to add cellular data eSIMs in days, with no setup expenses or CAPEX.

  • Digital and secured with QR code activation: CeliTech service may be activated via secure QR codes on eSIM-enabled devices (including smartphones, tablets, and computers).

  • Programmable to your use case: CeliTech's patented API enables businesses to customize cellular data e-SIMs for any application and combine the service with other services. You may check our API demo here.

Many clients praise its excellent service for easily acquiring mobile data, particularly while traveling with dependable and cost-effective data service compared to standard roaming charges. CeliTech provides its services in the US and globally.

Pros

  • Award-winning eSIM platform named as the "Overall Wireless Broadband Solution of the Year" for 2019-2021

  • World's most secure eSIM with 20 variables in activation codes

  • Programmable cellular data plans that can be branded and bundled with any online product or offering

  • Easily deployable without setup fees, CAPEX, or minimum commitments

  • Offering top quality service using leading wireless networks like AT&T, Vodafone, Telefonica, and Orange

  • Simple to set up; suitable for online newbie businesses looking for a quick eSIM installation

  • Serving leading customers like Expedia, JTB, Kayak, Fareportal, and FlightHub

Cons

  • Lacks multiple ecosystems, like offering an app or a consumer service

Best cPaaS Platform This 2022

Wherever you go, the first thing that prepares you to interact with new people is connectivity. This is a factor that may make or break your success as a business. After all, acquiring a consumer involves not just communication but also rapport and engagement.

With the best communication platform as a service, you can make the most of the digital world and adopt technology for your business advancements in a few simple steps.

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