Android 7.0 Nougat is considered a remarkable upgrade for fans of Android. The new OS has brought in nifty features and a number of fixes, but the update is also believed to have caused problems in some devices, particularly the Nexus 5X and Nexus 6P.
The Nexus 5X was among the first to have received the Android 7.0 Nougat update. But aside from the benefits the firmware provides, the update has also caused some issues, and the most significant of these is the bootloop issue.
And, unsurprisingly, as the problems caused by Android 7.0 Nougat affected even more Nexus 5X and Nexus 6P users, the slew of complaints posted online also suddenly increased.
Aside from airing their grievances about the actual glitches, some Nexus users also complained that the common methods (used in fixing the usual Android OS issues) didn't seem to work for them.
One Nexus 5X user named Sameer Shahabudeen, for example, recounted how reverting to factory settings failed to remedy the problem.
"Wiped System Cache partition and did factory data reset. It turns off or restarts frequently with no consistent pattern. It does not even turn on most of the time when it's off," Shahabudeen posted on the Nexus Help Forum.
Phone Arena reported how, upon getting the Android 7.0 update, many other Nexus 5X users also experienced weird random reboots on their devices. What's worse is that the issue persisted even though most of them tried clearing cache and booting in safe mode.
Some raised concerns about busted speakers, lag problems and the abnormal draining of their battery. Others also experienced BlueTooth connectivity issues and application problems such as in Google Now and the Developer Preview.
After learning of these problems, a Google employee identified as Orrin, said that the issue involving bootloop could possibly be attributed to the phone's hardware. The staff also assured customers that the company is looking into the matter.
Furthermore, Orrin also advised device owners to contact the sellers, from whom the devices were purchased, for repair and warranty services.
The advice might have somehow provided relief to the affected customers, but Orrin also suggested that the problem might not be resolved through the usual DIY fixes or by any upcoming software that Google would release.
Nexus 5X and Nexus 6P owners are currently left with no choice but to rely on the existing exchange, refund or repair options offered by the sellers of the said devices.
Photo: Kārlis Dambrāns | Flickr