T-Mobile And Verizon Halt Samsung Galaxy Note 7 Sales, Offering Full Refund
Close on the heels of U.S. carrier AT&T announcing that it was dropping the Samsung Galaxy Note 7 from its offerings, as well as stopping the offering of replacements for the handset, T-Mobile has confirmed that it will also be "temporarily suspending" the sales and replacement of the smartphone.
"While Samsung investigates multiple reports of issues, T-Mobile is temporarily suspending all sales of the new Note7 and exchanges for replacement Note7 devices," announced the carrier on Friday, Oct. 9.
T-Mobile and AT&T are accompanied by Verizon Wireless, which also confirmed on Saturday, Oct. 10, that it will not be selling new units of the Samsung flagship and halt issuing replacements of the Galaxy Note 7.
"Samsung is working with the Consumer Product Safety Commission to investigate the safety of replacement Samsung Galaxy Note7 smartphones. While the investigation is underway, Verizon is suspending the exchange of replacement Note7 smartphones," stated the carrier.
Verizon asserts that any customer who is worried about the replacement Note 7's safety can return the device to the carrier for any other handset. The smartphone, however, must be returned from where it was bought. Those who purchased the Samsung flagship from Verizon online have the option of swapping the replacement Galaxy Note 7 unit at a physical Verizon store.
T-Mobile, on the other hand, is being a little more generous and is letting its customers bring either a new or replacement unit of the smartphone to its stores, as well as any purchased accompanying accessories. Consumers, will get a "full refund" for these and can opt for any other handset that is in stock. The carrier will also be waiving off restocking charges.
Customers who purchased the Galaxy Note 7 in the pre-order phase will also be able to hold on to the free gifts they received as part of the promotion, such as a Gear Fit 2, a 256 GB memory card and a Netflix subscription for 1 year.
Moreover, those returning the T-Mobile variant of the Galaxy Note 7 will also get a $25 credit (one time) on their bill (within two cycles) to offset the expenses the subscriber may have incurred.
The declarations from T-Mobile and Verizon Wireless follow news that several safe marked units of the Galaxy Note 7 — the replacement handsets post the original recall — also caught fire in several parts of the world.
T-Mobile advises that customers should stop using the units and return them to carrier for safety reasons. With all the major carriers suspending sales of the Galaxy Note 7, the future looks bleak for the handset. Only Sprint is yet to take the same stance, but it seems that it will also follow suit.