Customer Service and Billing Practices in the Cable and Satellite Television Industry

Comcast And Charter Pledge To Improve Customer Service In Senate Hearings

Cable and internet service provider companies Comcast and Charter appeared in front of the Senate to explain exactly how they are addressing their poor customer service performance. Executives from the companies cited new programs aimed at eliminating some of the most-cited issues, such as overcharging, uninformed agents, confusing pricing and overly-aggressive retention agents.
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