Motorola Admits Having Issues Honoring Warranties, Apologizes For Delays
Reddit is the worst place a company wants to find itself being talked about on the Internet.
Motorola, for good reason, has found itself in a bit of controversy after Reddit users stormed up a viral conversation about how the company can't back its own warranties for its own devices.
Now, warranties are nice to have, but no one ever really wants to make use of them. However, when the unimaginable happens and our phones get damaged, warranties do offer that peace of mind that all will be well.
That is, however, not the case if it is a Motorola smartphone. Before Reddit surfaced Motorola's failure to back its warranties, the company has apparently been both unable and unwilling to replace its customer's phones that were still well within the warranty period.
The company, though, has finally spoken up.
"We're experiencing delays at our U.S. repair center that is influencing repair times for some customers. We know how important it is for you to get your phone back as quickly as possible so we're working hard to identify and implement solutions. We are dedicated to the highest quality service and this is not up to our standard of excellence," Motorola admitted.
In this case specifically, it's Motorola's Moto G, X and 360 that have been reported for being unable to be replaced because there simply are no replacement devices in stock.
"Weeks passed with no communication from Moto, I had to hound them over and over to find out what the status with my case and was and eventually found out they had no stock of Moto Gs for warranty exchange. They tried to look for similar devices (The Moto X Pure Edition) and they were out of stock of that too. And after some searching, the same is true for the Moto 360 as well," one Redditor posted.
At the moment, the company has specified that only its U.S.-based repair center is experiencing problems. We're not sure if this case is isolated only in the United States or if similar cases are happening elsewhere around the world. Nonetheless, those affected will have to contact Motorola (once again), since the company seems to have had a change of heart.
Photo: John Karakatsanis | Flickr