The Nexus 5X is among the first devices to get the latest Android 7.0 Nougat update. However, some owners have complained that the update causes a bootloop issue.
Nexus device owners have several advantages over other Android mobile phones. Nexus handsets do not come with pre-installed bloatware and they are the first ones to get an Android software update.
Nexus 5X received Android 7.0 Nougat update, but some customers have started facing random reboot issue after installing the update. Many Nexus 5X owners who have installed the update have complained online about the bootloop issue.
A user says that creating a cache partition or factory resetting the device does not help.
"Wiped System Cache partition and did factory data reset. It turns off or restarts frequently with no consistent pattern. It does not even turn on most of the times when its off," complained a Nexus 5X owner.
Another distraught customer wrote in a Nexus help forum that deleting all apps installed from the Google Play store also does not help, adding that the issue was not experienced with Android 6.0 Marshmallow.
A Google employee called Orrin has acknowledged that a "very small number" of Nexus 5X users are facing the bootloop issue, which is related to the phone's hardware. He also assured the users that the company is investigating the problem.
"For those of you [who] are currently experiencing this, please contact your place of purchase for warranty or repair options," he said.
Orrin's comment suggests that those who are facing the problem cannot fix it themselves, nor a software release from Google should be expected to sort the issue. Going through the warranty and repair process seems to be the only way around the problem.
According to Google Store Help webpage, customers who bought the LG made Nexus 5X from the Google Store can contact the company for exchange, repair or refund options.
"If you purchased your phone directly from Project Fi, call 1-844-Talk-2-Fi for information about refunds, exchanges, or repairs," says Google. "If you didn't purchase your Nexus 5X on the Google Store, visit the LG website at www.lg.com/. You may be covered by LG's limited manufacturer's warranty."
Google launched the Nexus 5X in September 2015 and the device was available from October onward. The Nexus 5X and the Nexus 6P (launched at the same time) were the first smartphones to come running on Android 6.0 Marshmallow. The latest Android 7.0 Nougat software is the first major update to the phone.
Nexus 5X customers were hoping to experience new features with Android 7.0 Nougat but the bootloop issue has left them disappointed.