Remote troubleshooting is something that you want to do to help a friend who has been dealing with problems on his/her computer. Whether your friend is at the office, home, or school, this is possible through certain tools.

The challenge with this process is communication. Conversing through the phone about troubleshooting might be challenging, especially when an expert is not around your area.

That's where remote troubleshooting enters. From your screen, you can now potentially solve any problem from another PC. There is a lot of software that you can use to get started.

Here's our list of the best troubleshooting apps that you can use.

Best Troubleshooting Apps in 2021

Team Viewer

According to Wired, one of the most commonly used software for remote viewing is the TeamViewer QuickSupport. With just working around the screen, you can now access this app. Anywhere you want, given that you have an internet connection or mobile data, you can download it on Android, iOS, and PC.

To imagine how this works, IT support will have to install the app first. Of course, he/she will need the TeamViewer Remote Control so that he/she could have access to your PC.

When launching the application, you will also need the code from the troubleshooter. Make sure it's correct before inputting it into the software.

Now, your remote friend could now access the files on your computer as if it were his/her PC. There's also a built-in chat for clearer communication between two parties.

Read Also: Troubleshooting app issues is becoming a heavier IT burden, says study

SolarWinds DRE

Another cloud-based remote app that you can use is the SolarWinds Dameware Remote Everywhere. This is what most technicians use to launch remote troubleshooting at a convenient rate.

The application helps you in monitoring what is happening on your PC. Moreover, you can also receive a report about the summary of the troubleshooting.

The advanced features of SolarWinds DRE, including supporting PowerShell, CMD Shell, and even the typical Windows OS, have been good so far for the users. You could also open a live chat tool and video call capability.

LogMeIn Rescue

In another article by Tek Tools, LogMeIn Rescue is another ideal tool for remote access. It's popular among desktop support teams that rely on remote processing of computer services.

LogMeIn Rescue will be your long-time tool for file transfer and easy access. This highly intuitive app will allow you to connect without interruptions. The collaboration is also guaranteed to be strong through established chat support.

There's also a session recording where you can reevaluate the previous events on the PC. What's good here is the real-time viewing, in addition to seamless screen-sharing and huge file storage for up to 1 TB.

Meanwhile, Microsoft OneDrive Updates for Windows 7, 8, and 8.1 reportedly end in March 2022. Elsewhere, Google now officially removed "Your News Update" from the digital assistant. 

AirDroid Remote Support

AirDroid Remote Support allows businesses to efficiently resolve technical issues on their employees' devices remotely, including the attended and unattended devices, which enables IT teams to diagnose and fix problems in real-time, ensuring minimal disruption to workflow. 

IT professionals can troubleshoot various issues, such as software glitches, network connectivity problems, and configuration errors, without physically accessing the device.

Additionally, it provides a secure and encrypted connection between the IT team and the employee's device, ensuring the confidentiality of sensitive data. And the patented feature Black Screen Mode is a privacy-centric technology and the first in the industry to enable a privacy mode during a remote control session on Android devices. When the mode is turned on, the remote screen will be darkened and the device will be temporarily blocked.

Related Article: Troubleshooting PC Problems: Fix Those Nagging Issues

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Written by Joseph Henry