The Britney Spears "Oops I did it again" classic might be the current theme song of Snapchat as it issued another apology, Monday, this time for Snap Spam that plagued the service and irritated its users.
Snapchat that became popular for its disappearing message service posted a short blog post addressing concerns of its users.
"We've heard some complaints over the weekend about an increase in Snap Spam on our service. We want to apologize for any unwanted Snaps and let you know our team is working on resolving the issue. As far as we know, this is unrelated to the Find Friends issue we experienced over the holidays," the blog post read. "While we expect to minimize spam, it is the consequence of a quickly growing service. We appreciate your patience and we'll keep you posted."
The company advised users to adjust their security settings so only friends they know can send them Snaps.
The latest apology issued by the company follows a statement to say sorry for the recent hack that exposed 4.6 million user phone numbers online. The company was criticized by users and experts for its handling of the matter. Following the said data leaked, the company promised to roll out an update and finally released a tweaked version of its iOS and Android mobile applications on Jan. 9.
"This snap chat spam is so annoying," tweeted a certain Lo Archibald.
This snap chat spam is so annoying
— Lo Archibald ✌️ (@lopc88) January 14, 2014
Another message on Twitter forecast what might happen to the company because of the random adds from snapchatters. "And this is how a social app dies," posted a certain Joe DiNardo with a snap shot of his smartphone screen showing the requests he got from people he did not know.
And this is how a social app dies @Snapchat #snapspam pic.twitter.com/V6tuXnJ8R0 — Joe DiNardo (@joedinardo) January 14, 2014
While the company might have learned from the PR nightmare it experienced over the holidays, not everyone appreciated the short blog post it promptly issued.
"This snapchat post about spam reads a lot like 'you're part of the problem because you signed up for snapchat lol,'" tweeted a certain matt who goes by the handle @mattbuchanan.
this snapchat post about spam reads a lot like "you're part of the problem because you signed up for snapchat lol" https://t.co/RV0gciWOoZ
— matt (@mattbuchanan) January 13, 2014
Sam Faulkner Biddle agrees with the opinion of other snapchat users. "If you're going to make it sound like writing a tiny blog post is a huge inconvenience for you then just don't do it," wrote Biddle.
if you’re going to make it sound like writing a tiny blog post is a huge inconvenience for you then just don’t do it https://t.co/LxIIBA0KV4 — Sam Faulkner Biddle (@samfbiddle) January 13, 2014
This is not the first time Snapchat dealt with snap spams. Back in April, snapchatters also alerted the company about the same problem that resulted from an individual creating multiple accounts and sending snaps to users who had public accounts.
