Nearly One-Third Return Apple Vision Pro Due to Setup Confusion

Quincy Cahilig, Tech Times 03 March 2024, 08:03 am

Prominent Apple analyst Ming-Chi Kuo recently revealed that approximately 30% of users returning the $3,500 Apple Vision Pro cited challenges in setting up cutting-edge technology. Kuo emphasized this noteworthy statistic in a translated analyst note, shedding light on users' hurdles in configuring the latest Apple device.

Despite the significant setup issues, Kuo reported that only 1% of Vision Pro owners returned their VR headsets. This figure, considered standard, contrasts with anecdotal complaints on social media that might suggest a more prevalent problem, according to Gizmodo.

The user interface of Apple's latest wearable tech product is a stumbling block for several users, deviating from the renowned intuitive design found in other Apple products like the iPhone and Mac. While Apple's Mac computers boast of being "intuitive by design," the Vision Pro's features have proven less obvious to users.

Challenges arise from the use of eye-tracking technology for cursor control in Apple's spatial computing realm. Users must press a physical button on the headset to browse apps, temporarily ending the spatial computing experience. Additional complexities include locating a small arrow on the ceiling to open the control center, and a forgotten password may necessitate a visit to the Apple Store, prompting some users to question the wearable tech device's costly price.

(Photo : DAVID SWANSON/AFP via Getty Images) A customer is given a tutorial at the launch of the Apple Vision Pro at Apple The Grove in Los Angeles, California, on February 2, 2024. The Vision Pro, the tech giant's $3,499 headset, is its first major release since the Apple Watch nine years ago.

Apple Vision Pro Shipments Exceed Expectations Despite Challenges

Notably, Ming-Chi Kuo comments that Vision Pro exceeded expectations despite its issues. As previously reported by TechTimes, by year-end, Apple Vision Pro US shipments are predicted to reach 200,000-250,000 devices, above its initial projection of 150,000-200,000.

Vision Pro shipping times have improved to 3-5 days reflecting enhanced production efficiency. Despite selling out after pre-orders opened, the demand for the VR headset has stabilized, prompting Apple to increase production to meet growing needs. Plans are underway to introduce the Vision Pro to other countries, demonstrating Apple's confidence in its global appeal.

The renowned Apple analyst predicts that the Vision Pro will maintain its niche status for several years, with a lower-priced, mass-produced model not expected until 2027.

Apple Arcade Elevates the Gaming Experience with Vision Pro Integration

In a related development, Apple Arcade takes gaming to a new level with a curated collection exclusively designed for the Apple Vision Pro, generating additional excitement among users. The cutting-edge Vision Pro powers this spatial gaming experience, which seamlessly combines digital content with the real world.

Games like Super Fruit Ninja and WHAT THE GOLF? Showcase their innovative potential, allowing users to engage with the gaming environment using hand gestures and voice commands. The three-dimensional user interface and user-controlled input system redefine gaming interaction. Synth Riders offers an immersive audiovisual experience, marking a new era of unparalleled spatial gaming, according to Alex Rofman, Apple's senior director of Apple Arcade.