Top 5 Best Remote Support Software In 2019

Remote support software is a must-have tool for any organization providing technical assistance to customers, end-users, or employees scattered across wide geographic regions. Remote support software can eliminate unnecessary travel costs and significantly level up your customer service by allowing helpdesk technicians to connect to remote computers or servers and perform numerous IT tasks from any location.

Looking for the right remote support solution for your business? Here's our list of top 5 best remote support software that will help boost up your IT department's performance and increase customer satisfaction.

1. TeamViewer

TeamViewer is one of the world's most popular brands for remote access and support. Using an Internet connection, TeamViewer offers easy and secure cross-platform access from anywhere in the globe. It also allows screen-sharing on iOS or Android devices which makes it ideal for supporting employees using their own devices.

Working with TeamViewer is like sitting right next to customers and employees who are based in remote locations. It offers a variety of remote support features including remote device control, drag-and-drop file transfer, text chat, whiteboard tools and session recording. TeamViewer ensures that every connection is protected with the industry-standard 256-bit AES encryption, which makes remote access safe and secure.

TeamViewer offers a free plan for personal use that comes in handy if you need to support friends or family members now and then, yet delivers limited remote desktop capabilities. Its single user and multi-user plans priced at $49 and $99 per month (billed annually) allow businesses to provide remote support to an unlimited number of users with up to one session open at a time. TeamViewer's corporate license which costs $199 per month empowers larger teams to access and control remote computers with three concurrent sessions allowed per license. Mobile device support must be purchased as an add-on to any of these plans.

2. ISL Online

Businesses looking for a cloud-hosted aid solution with the best price-performance will find ISL Online website as the answer. It's effortless to use and offers several flexible licensing alternatives with a basic pay-per-use model starting at $145 for 500 minutes of free time.

The Cloud licensing version starts at $469, allowing one active consultation to be shared across all support staff. For a couple of technicians to open sessions simultaneously, they may want a Cloud license for each one. For those who wish every technician to open simultaneous sessions with a couple of customers, that charges an additional $139 per Cloud license. ISL Online also offers an on-premise license or a managed private cloud solution.

ISL Online gives remote control, file transfer, chat, voice and video calls plus and meeting recording for Windows, Mac, and Linux customers. Free iOS and Android Remote Desktop apps also mean technicians can do remote assistance on the go. It also guarantees that every connection is covered with 256-bit AES encryption to secure your work from home setup.

ISL Online also has a responsive and top-quality tech assistance. It has transparent pricing for unlimited customers and installations while doing a session from the ISL Light app.

Client reboot controls are available while a technician enables the administrative mode from the Tools menu.

Unattended access is supported for Windows and Mac clients and calls for the ISL AlwaysOn app established permanently to ensure there is no loading issue on Windows 10 desktops while accessing your Macbooks.

Security is strong with its AlwaysOn password. Furthermore, the app is preconfigured on your cloud account. It is only valid initially to the technician that sent the installation request. If permitted, customers can switch remote access on and off.

Live chat feature comes courtesy of the ISL Pronto application. Net conferences may also run from the portal in which it loads the free ISL Groop app for all invitees for online meetings.

Click here to download ISL Light now.

ISL Online are offering special deals to help their users overcome the uncertain situation COVID-19 has caused >> Contact ISL Online for more information 

3. FixMe.IT

FixMe.IT provides a fast and easy-to-use remote support solution at a reasonable price. The application allows connecting to both on-demand and unattended computers. Configured computers or servers can be easily and securely accessed at any point, in any environment. With minimal downtime recorded during the past years, FixMe.IT is a highly reliable tool that's also compliant with today's major industry regulations such as HIPAA, GDPR and PCI, and uses the latest industry-standard protocols for data encryption and authentication.

FixMe.IT offers a monthly plan, which costs $30 per seat and $300 per seat for an annual plan, letting a customer save up to $60. Seats refer to the number of techs that can use FixMe.IT simultaneously.

The seat can be used to support an unlimited number of on-demand computers and manage up to 150 unattended machines. It also allows running an unlimited number of simultaneous support sessions as well as controlling multiple remote desktops at once. Other key features include drag-and-drop file transfer, auto reboot & reconnect, video recording, and much more.

FixMe.IT has also received the Highest Rated status on Gartner's Capterra based on overall customer satisfaction. According to independent user reviews, the application's ease of use, cost-effective pricing, and reliability are among its key advantages.

4. Dameware

Dameware is an uncomplicated and budget-friendly software that supports Windows 10 and TLS 1.2 Protocol. It provides remote desktop support that allows users to remotely control desktop and remotely support end-users in real-time basis. It has remote session tools that allows one to perform remote administration tasks on Windows servers and workstations. Managing numerous administration tasks is possible with just one Dameware Remote Support (DRS) console.

Its multifactor authentication feature adds an extra layer of security using a Smart Card and PIN from a local system as well as remote IT administration networks. It facilitates active directory management from one console, and has a Help Desk Integration feature aimed to automate and simplify help desk and IT support tasks.

Dameware Remote support is a remote control and system management tool in one package with price per license that starts from $380 up to $295. It has continued to receive positive reviews with a 4/5 overall rating from TechValidate.

Dameware Mini Remote Control is an affordable remote control software that assists customers in their help desk needs. Its price per license starts at $270 up to $195. Licensed products are entitled to one year of maintenance in a 24/7 basis in upgrading products.

5. Kaseya

Kaseya provides essential IT management software that allows MSPs or Internal IT teams to implement comprehensive solutions and collaborate to promote efficiency and accuracy. It is designed to provide the right information and directs users to priorities they should focus on. In turn, these functions allow businesses to save time, money, and optimum service to its customers.

Kaseya VSA (Remote Monitoring and Management) is designed to solve problems and improve the team's efficiency with policy-based automation with proactive remediation. VSA hopes to resolve issues and maintain security and backup integrations in one platform.