CommBox is the leading Company in the field of Business Automation Solutions and Omnichannel Customer Communications. The Company is located in Israel, and massively expanding. CommBox was founded and established in 2013 with a clear vision of making the world of customer service a better place using the latest automation features powered by AI and currently developing other smart self-service tools.
One robust platform for all customer communications
The company recently launched a unique and attractive SaaS B2B partnership program allowing CRM systems and contact center software integrators joining free of charge and empower their product to become fully omnichannel.
The Partners Program recently launched by CommBox is expanding greatly around the globe, providing ultimate solutions for the CRM Solutions, Contact Centers, and Integrators by bringing forward its concept and vision of becoming the most renowned first autonomous communication center supported by live agents and powered by the latest automation features. The Partners Program presented by CommBox has flexible, easy, and understandable terms and conditions, which is probably why it attracts many attention within the industry.
Awesomnese is in it's core - Out of the box product
In order to fulfil their harmonious and complete vision for customer interactions and retention, CommBox employ a unique set of machine learning algorithms at the core of their platform. The aim is to create an autonomous customer interaction center. With CommBox Omnichannel communication Center, you can provide a comprehensive and excellent Omnichannel experience to your customers by providing them support on a channel of their choice, including WhatsApp, Social Media, SMS, Email, Video, Voice and More.
All communication channels are handled, maneuvered, and managed smartly and intelligently through one smart inbox. CommBox has vowed to revolutionize the way brands and customers interact by giving away a unique, amazing, and excellent idea of Omnichannel Communication Center - Not just a call center management software!
The first autonomous communication center supported by live agents and powered by AI
Using the CommBox Autonomous Omnichannel Communication Center, companies at all sizes can increase their sales, gain scores in the market, and grow their business towards new heights!
CommBox aspires to build the first autonomous communication Center that is supported by live agents and works in a complete harmony along side AI-Powered Chatbots. CommBox is bringing an improved, innovative and creative idea to optimize the customer engagement on its all communication channels. By launching an autonomous Communication Center, CommBox will revolutionize the way brands and customers conduct day-to-day businesses.
The CommBox platform would enable users to optimize customer engagement on all levels with the use of APIs, advanced machine learning algorithms, and flexible configuration. The sophisticated routing engine placed in the heart of the CommBox platform is using several powerful algorithms and components that enable it users to build and define customized business roles that are based on the routing of customer requests to the appropriate live agent by the AI-Powered chatbot. In case the interaction is too complicated, the AI-Powered Chatbot will hand it over to the appropriate agent based on the pre-defined business role. The CommBox AI and machine learning framework help it clients deliver tools that ensure the customer is always placed at the top and getting an automated tailored experience.
Platform powered by AI & advanced automation features
Through the whole data it collects and process, CommBox has the ability to recommend ways you can automate crucial business processes and make a more efficient and productive business decisions. This could come from analyzing conversations to discover the core cause of problems or reviewing key metrics like first response time, customer satisfaction score, customer preferred communication channel, and more. Moreover, the CommBox platform offers advanced team collaboration tools, knowledge base and canned responses, Automation rules triggered by user behavior and more.
CommBox utilizes Artificial Intelligence (AI) and its applications such as machine learning and natural language processing to produce an exceptional and most updated customer experience.
The platform offer enterprise-grade security capabilities that guarantees full control of your data. It is loaded with features to maintain safe transportation as well as automatic identification, 2FA, obfuscation, IP white listing and much more.
Presently, CommBox has 16, 000, 000 end-users as well as more than 200 Companies. 200+ Companies are using the platform provided by CommBox for seamless communication with their customers.
CommBox is supported in more than 22 languages, which also include RTL (right to left) languages.
* This is a contributed article and this content does not necessarily represent the views of techtimes.com
