Digital security runs deeper than technology. It is a foundational pillar for any organization committed to protecting communities.
Shubhangi Srivastava, the chief technology officer at NEP Services, understands that cyber threats to public safety and nonprofit groups can carry consequences far beyond financial losses—they impact people. She leads efforts to strengthen these sectors through cloud integration and secure public safety technology, establishing herself as a prominent figure in tech-driven safety.
Why Tech Upgrades Matter
A major fundraising event can unravel in moments if a nonprofit's donation system suffers a breach or if a public protection union's communication platform fails. Such breakdowns disrupt finances and erode vital community trust. That is why Srivastava's work at NEP Services plays a crucial role. She improves systems instead of just modernizing them.
Through initiatives like Help a Hero and First Responder Processing, she has transitioned fundraising logistics for unions nationwide. Srivastava replaced outdated crowdfunding models with secure, verified AI-enhanced platforms that have already processed millions of dollars in donations. Her platforms remove barriers—eliminating manual tasks, securing donor data, and simplifying disbursement—so families and union leaders can fully focus on serving their communities.
One of her most impactful contributions includes developing machine learning models to detect anomalies in online fundraising behavior and protect platform integrity. These fraud mitigation tools now protect over $9 million in annual digital transactions and have reduced online donation fraud by 23 percent.
"Security isn't static as it adapts to roles, behaviors, and emerging threats in real time," Srivastava explains. "We engineer platforms that anticipate risk and respond with precision."
Building Cloud-Based Safety Nets
Srivastava has made cloud technology a cornerstone in modernizing public safety communications. Under her leadership, NEP Services launched platforms that allow first responder unions to maintain secure, real-time communication during emergencies. These tools use encrypted messaging to protect key information while preserving speed and accessibility.
Her Connect Plus+ platform demonstrates this impact. Originally built as an internal solution, it now supports over 700 organizations and 750,000 users. Srivastava's ability to balance usability with strict security requirements has been critical to its success.
Recognition and Industry Impact
Srivastava's initiatives have earned national recognition. Fast Company named NEP Services the #8 Most Innovative Company in North America in 2024, crediting her contributions as instrumental. The company also received the Nonprofit Tech Innovation Award, with platforms like Help a Hero and NEP's proprietary donation system cited as notable achievements.
Her influence reaches past product development. As a judge at the 2024 Timmy Awards, she evaluated candidates in the Best Tech Manager category. Srivastava also mentors more than 32 high school students nationwide through the Women in STEM Leadership Program, guiding them in fields such as AI, cybersecurity, and robotics.
Fighting Fraud and Protecting Donations
Srivastava recognizes that securing online transactions is mission-critical for nonprofits relying on digital fundraising. She replaced high-risk crowdfunding models with secure, union-vetted platforms that streamline emergency campaign approvals, track tribute donations, and automate disbursements. These changes mitigate fraud, speed up fund delivery, and foster donor trust.
Union leaders consistently praise the platform's efficiency for accelerating fundraising during urgent situations. It enables them to mobilize support faster than ever, delivering timely assistance when it matters most.
Making Tech Accessible and Secure
Srivastava believes security should never hinder usability. She actively keeps technology accessible to community workers and union representatives who depend on these tools. She leads efforts to build intuitive interfaces that minimize user error while preserving strong protections.
Her commitment to accessibility and security empowers public safety and nonprofit organizations to embrace digital tools confidently.
The nonprofit software market increasingly hinges on cloud-based infrastructure, which is estimated to reach a value of $0.28 billion in 2024. Business Research Insights projects that value will reach $0.66 billion by 2033. This steady growth reflects how nonprofits adopt secure, scalable technology.
A Forward-Facing Roadmap for Public Safety Tech
As digital threats grow more sophisticated, Srivastava continues to reconceptualize how public safety systems are designed and maintained. She leads the development of predictive analytics models that forecast campaign outcomes, detect donation anomalies, and guide resource allocation. This includes her work on a patent-pending AI donation prediction model, which is specifically designed to optimize fundraising by leveraging behavioral and historical data to identify giving patterns.
Cyberattacks remain a major concern for nonprofit organizations. A 2023 report from Nonprofit Tech for Good found that 27 percent of nonprofits worldwide experienced cyberattacks. Srivastava addresses this risk by embedding intelligent security protocols into the core of NEP Services' platforms. Rather than react to threats, her systems detect vulnerabilities proactively and deliver continuous protection for sensitive operations.
Srivastava extends her vision beyond technical success by building infrastructure that allows mission-driven organizations to thrive in an increasingly connected world.
"We build donation systems with the same discipline as financial networks," she says. "They are designed to detect anomalies, withstand volatility, and prove the integrity of every transaction."
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