Businesses are rapidly adopting AI. According to a recent McKinsey survey of 1,491 participants across various industries, company sizes, and functions, 78% said their organizations have implemented AI in at least one business function. That's up from 72% in early 2024 and 55% in 2023.
Paycom, a leading provider of comprehensive, cloud-based human capital management software, is one company that has been ahead of the curve regarding using AI in daily operations. It has had smart AI enhancements built into its software since 2015.
A recent Paycom general population survey of 2,200 U.S.-based full-time employees revealed a common challenge: a need for fast answers to workplace questions. Employees reported the most urgent needs from HR-involved topics, such as paychecks (56%), benefits (54%), time-off requests (32%), and other key concerns, including performance reviews and investments.
To help meet this need, Paycom has announced it has enhanced its Ask Here tool, which uses AI to produce answers to employee questions, reducing response times and administrative burdens for organizations.
"Paycom is committed to simplifying administrative tasks for our clients and delivering a superior experience for their employees," said Rachael Gannon, executive vice president of product and development. "Our latest enhancement to Ask Here delivers automated answers to employee questions, which creates significant efficiencies company-wide."
A centralized hub for all employee questions, Ask Here powered by AI search, instantly answers inquiries by scanning preloaded company policies, documentation, and saved responses. Topics can also be preloaded based on common employee questions across departments like accounting, benefits, maintenance, security, community relations, and more. For more complex or sensitive inquiries, the software routes the inquiry to the appropriate person in the organization.
Many businesses are already seeing the benefits of these enhancements. An HR manager of a multi-location healthcare organization shared, "After enabling this feature, we found it saved valuable time and reduced decision fatigue for our leaders to not have to repeatedly answer many of the common questions we receive daily. It even closes out the inquiry if their issue has been resolved, which is too cool! This is a total game changer for us."
With the AI-powered search, businesses can expect benefits such as:
- faster response times to employee questions
- easier management of mass employee inquiries
- standardization of company responses
- easy access to Ask Here through Employee Self-Service®
- reduced employee frustration in finding the right person to ask
- a centralized communication command center.
The enhancement also provides businesses with deeper insights into inquiry trends and important topics for employees.
Ask Here's AI-powered search is part of Paycom's commitment to offering full-solution automation in a single software. To learn more, visit https://www.paycom.com/software/ask-here/.
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