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Google, Huawei May Soon Face Class-Action Lawsuit Over Nexus 6P Early Shutdown, Bootloop Issues

17 April 2017, 9:41 am EDT By Aaron Mamiit Tech Times
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A U.S.-based law firm is looking to put together a class-action lawsuit against Google and Huawei for the reported early shutdown and bootloop issues of the Nexus 6P. Affected users are highly recommended to participate in the lawsuit.  ( Huawei )

Google and Huawei may soon face a class-action lawsuit over the issues that users have reported regarding the Nexus 6P smartphone.

Users have pointed out two major problems with the Nexus 6P, namely early shutdowns wherein the device powers off prematurely, and bootloops wherein the smartphone repeatedly restarts without ever fully booting into Android.

Nexus 6P Early Shutdown Issue

After receiving the Android 7.0 Nougat update late last year, Nexus 6P owners started reporting battery issues with the smartphone. There were a significant number of cases wherein the smartphone powered off even if the battery still had a significant charge, ranging from 10 percent to 60 percent.

Google, meanwhile, labeled the problem as a low priority issue, and then issued a dismissive solution of requiring affected owners to contact Google Store Support. Users who were able to roll back their Nexus 6P from Android 7.0 Nougat to Android 6.0 Marshmallow still experienced the problem.

Nexus 6P Bootloop Issue

The other problem that Nexus 6P owners have faced is bootloop issues that started happening upon upgrading to Android 7.1.1 Nougat. Affected users will find their smartphone stuck on the boot screen. Neither rolling back the operating system to a lower version of Android nor reverting the device to its factory state have fixed the problem.

Google, similar to the early shutdown issue, has not been able to provide an acceptable solution to the problem. Owners of the LG-made Nexus 5X, which was launched alongside the Nexus 6P, are also experiencing the bootloop problem.

Potential Nexus 6P Class-Action Lawsuit Against Google, Huawei

United States law firm Chimicles & Tikellis LLP, in a statement posted on its website, said that it is now investigating a possible class-action lawsuit against Google and Huawei over the two reported problems for the Nexus 6P.

C&T claims that Google has not indicated that a fix is on the way for the Nexus 6P's early shutdown problem. Huawei says that the issue is with Google's software, and has declined to accept claims on the shutdown from owners whose devices are still under warranty.

Regarding the bootloop issue, C&T believes that there is a possible hardware issue with the Nexus 6P. Google has been telling owners to request for warranty coverage from Huawei, but the smartphone manufacturer has not been responsive to warranty requests. 

Users who have experienced either one of these two Nexus 6P issues are requested by C&T to fill out the form attached to its statement. The form requests for information such as the affected users' names, contact information, time having owned the Nexus 6P, and details on any attempts to obtain warranty coverage.

Will The Lawsuit Help Troubled Nexus 6P Owners?

The class-action lawsuit, if it pushes through, might pressure Google and Huawei to take responsibility for the ongoing problems of the Nexus 6P. However, there are some customers who are skeptical that there is something that would actually be done, as Google has since moved on to focus on its Pixel and Pixel XL smartphones and Huawei has rolled out many other devices.

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