Voice over Internet Protocol (VoIP) technology has been key in allowing individuals and organizations to make and manage audio and video calls using the Internet. Call center companies, businesses, and other organizations needing an affordable way to place local or long-distance calls benefit greatly from this revolutionary technology.
Communications made through this medium can be done via landline (hooked to a VoIP adapter), WebRTC-enabled browsers, personal computers, mobile devices, or a dedicated VoIP phone, thus giving users plenty of options. This technology lets you enjoy free calls if your device is connected to broadband internet.
And among the best VoIP service providers is Zadarma, with its feature-packed Zadarma Cloud PBX system. This VoIP solution features call transfer, recording, forwarding, and interception, as well as instant message notifications within messaging apps like Slack, Telegram, and Messenger. Users also enjoy extra external lines, PBX statistics and speech analytics, voicemail and conferencing, PBX and CRM integration, a PBX Visual Editor, call queues, holding and monitoring, customized call holding music, and ATR (Automated Text Response) configuration with scheduled answering machine and fax handling.
In short, this VoIP phone system can solve your communication-related problems without busting your bank.
What Is VoIP?
Voice over Internet Protocol (VoIP) technology empowers you to initiate calls through a broadband Internet connection, eliminating the need for a conventional analog phone line.
While certain VoIP systems exclusively facilitate calls between users of the same service, others enable you to reach individuals with telephone numbers spanning local, long-distance, mobile, and international connections. Some systems operate on your computer or a dedicated VoIP phone, whereas others offer compatibility with traditional phones when connected to a dedicated adapter.
Zadarma Cloud PBX VoIP Features
Zadarma Cloud PBX VoIP ecosystem offers these great features, making it the best VoIP for small businesses and large enterprises alike:
1. Call Transfer, Recording, Forwarding, & Interception
The Zadarma Cloud PBX free VoIP service offers effortless call transfers, forwarding, recording (up to three extension numbers), and interception. These features are intuitive and fully functional, so you can enjoy hassle-free call-related functionalities 24/7.
2. Push Notifications on Messaging Apps
Get timely notifications on missed calls, account balance, number and price plan renewals, and SMS messages through Slack, Facebook Messenger, Viber, or Telegram push notifications. This feature ensures you stay updated and in control, seamlessly integrating essential alerts into your preferred messaging platforms for a streamlined communication experience.
3. Additional External Lines
Zadarma allows you to link up to 20 numbers from different providers to your virtual PBX. If you have a traditional landline number connected via a copper line, the process involves using a VoIP gateway with an FXO port.
Remember to activate the external line in gateway mode and input the specified settings from the Zadarma website into the gateway. For numbers that support SIP operation, you should simply enable the line in Server mode and configure the number settings.
To establish the connection, your provider must furnish the necessary details, including the server, domain (which can match the server), login, and password. These steps enable the seamless integration of external numbers into your Zadarma virtual PBX.
4. PBX Statistics & Speech Analytics
You can access the comprehensive PBX call statistics via the "PBX Statistics" section on the "My PBX" page. This call center analytics feature lets you make periodical comparisons, define your preferred statistics timeframe, and view informative charts that illustrate call data and geographical information. These detailed insights are accessible for all calls and specific virtual numbers or external lines, providing a thorough understanding of your communication patterns and trends.
5. Voicemail & Conferencing
This PBX ecosystem also offers conferencing and voicemail features, which can enhance office productivity and avoid dissatisfied clients since they still have a prompt on your end when no one is available to take their calls.
6. Free Integration with CRM & Business Systems
You can enjoy Zadarma's feature-rich Cloud CRM system, Teamsale, which offers the advantage of automating essential business processes at no additional expense. This free CRM seamlessly integrates with the Zadarma PBX and is tailored to meet the needs of businesses across various scales. Best of all, it remains free regardless of the number of users in your organization. It also seamlessly integrates with other CRM and business systems you may have to maximize its potential.
7. Call Queues, Holding, Holding Music, & Monitoring
You can save precious time and personnel with Cloud PBX's call queuing, holding, and monitoring functions. You can also customize the holding music to keep inbound callers entertained while waiting for a live agent.
8. PBX Visual Editor
The Visual PBX editor offers a clear and intuitive way to visualize your PBX configuration, including the conditions that activate various call scenarios. Here, you can easily set up and understand how your PBX operates through user-friendly, straightforward block diagrams that you can easily edit to suit your needs.
9. Auto-response Text Setup & Scheduled Answering Machine & Fax
Two other resource-saving features of Cloud PBX are its auto-response text setup and scheduled answering machine and fax. These functionalities let you automate responses to common caller concerns and record messages on your answering machine and fax.
Advantages
1. Free to Use
Zadarma Cloud PBX is free to use, with plenty of features covering most communication needs. This free cloud PBX system only charges users for outgoing calls, but other functionalities are provided free of charge. This is because the system is primarily designed for small businesses and start-ups but can also offer value to well-established, large enterprises and organizations.
2. Seamless Integration
Zadarma PBX is designed to seamlessly integrate with CRMs and messaging apps, including Salesforce, MS Teams, Zoho, Hubspot, Zoho, Slack, Telegram, and Messenger. Additionally, you can configure Zadarma PBX with various VoIP software, including Android, Windows, iOS, Linux, MacOS, and Blackberry.
3. Autodialer & Bulk Email Functions
(Photo : Zadarma)
Zadarma's free auto-dialer seamlessly complements its VoIP software, simplifying processes by automating the dialing of phone numbers. The auto-dialer efficiently connects a call to a live agent when it is answered. This tool can manage a high volume of outbound calls, seamlessly integrating with the Teamsale CRM system for enhanced productivity and efficiency. Meanwhile, the bulk email function (also free via Teamsale CRM) lets you choose recipients you wish to email (either from your existing contacts or a list from an external source) and simultaneously send them an email message. These two features save you time and resources and make your daily processes run smoother and more efficiently.
4. Call Coaching & Monitoring
Another outstanding advantage of using Zadarma Cloud PBX is in call coaching and monitoring. Agents can receive coaching from supervisors or other agents discreetly or with the inbound caller looped in. These features help improve how agents handle calls and resolve customer concerns, thus improving client satisfaction and company image.
5. End-to-end Analytics with CRM
Zadarma's end-to-end CRM analytics is available to all Teamsale CRM registered users. This feature helps in lead prioritization and follow-up, lead scoring activation, sales performance monitoring, marketing data contextualization, and team productivity empowerment. You can view its full features here.
Subscribe to Zadarma Cloud PBX VoIP Today
With its top-notch features, Zadarma Cloud PBX VoIP is the system of choice for small businesses, start-ups, and medium-scale enterprises. Whether you need an ecosystem that runs fluidly via a dedicated VoIP phone, a WebCRT-enabled browser, or a mobile device, Zadarma Cloud PBX covers your web communication needs.
Subscribe to Zadarma Cloud PBX VoIP today.
