Microsoft Brings AI to Help Xbox Content Moderation, Catch Violations Without Reports

Isaiah Richard, Tech Times 07 November 2023, 09:11 pm

In the latest report from Microsoft, the company is leveraging its artificial intelligence developments to be used in Xbox, particularly in catching the massive number of users who violate its Community Guidelines and other rules. The company wants its gaming platform to be safe and worry-free, and this could be achieved with the help of AI, especially as its moderation team is facing massive challenges in the present.

There are significant AI developments now from Microsoft, with the company known for its strong partnership with OpenAI, centering on its LLM and AI chatbot.

Microsoft Brings AI to Help Xbox Content Moderation

(Photo : FREDERIC J. BROWN/AFP via Getty Images)

Microsoft's recent transparency report for Xbox has unveiled that it is getting massive help from its AI developments for content moderation on its gaming platform.

"Al is becoming increasingly important in the acceleration of content moderation around the world, and here at Xbox," said Microsoft. "Our efforts are aimed at combining the importance of human oversight with the evolving capabilities of Al to build on the foundation of our safety work to date. We're innovating on the application of Al in the safety space in the pursuit of creating safer player experiences that can be utilized across the industry."

Apart from content moderation, Microsoft is also promising to push safety for all gamers and with stakes in its Xbox platform, offering an improved experience in the future.

No More Player Reports Needed with AI

With this tech, human moderators are getting a helping hand from AI, and this would help catch the violators without the need for players to report a certain toxic individual. On the other hand, Microsoft claimed that its Xbox safety systems are also powered by Community Sift, a tool that TwoHat, a Microsoft subsidiary, has developed for evaluating player reports before it is handed off to moderators.

Xbox's Toxic Gaming Environment

While being an old study from 2020, clearly points to Xbox ranking the most negative in its research about which console or platform sees the most toxic gaming environment among all. This has been an issue Microsoft has addressed for years, with the company adding different features to help avoid a toxic environment on its platform to help its players who only want to enjoy.

That being said, one of the top proactive approaches of Microsoft and Xbox towards this is to have an easily accessible reporting feature for those who are being abusive in the voice chat. Open mic games are notorious for letting the toxic behavior of a few individuals go, particularly as they rarely have proof unlike text chats, with a feature called "capture now, report later" available to users.

The massive efforts of Microsoft in moderating the content that Xbox gamers and users have been pushing is growing, but with the millions that play worldwide, it is a challenge for its team. With the help of AI, Microsoft, and Xbox are promising a healthier and more peaceful environment for what it has to offer, with content moderation getting better capabilities in catching violators on its platform.