Disney+ users are currently experiencing some technical issues. Reports confirmed that the service outage is caused by the vast numbers of fans who are watching the popular finale of "Wandavision."
According to Independent UK's latest report, the error message received by the users is ERROR CODE 39. Some users in the United States, who finished watching the popular Wandavision season, received the error code after the last episode of Wandavision.
"We're sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ support(Error Code 39)," reads the notification as reported by Independent UK.
What does Disney+'s error code mean?
The current ERROR CODE 39 means that Wandavision is unavailable as of the moment. It also states that Disney+ is already troubleshooting the current issue. The popular streaming platform's official page explained that the technical problems experienced by many users could also be caused by watching the show on an unsupported device.
An unstable connection could also be one of the main reasons. The error also shows that the finale of Wandavision is one of the most awaited shows right now since huge numbers of fans really rushed to watch the last episode.
It was also explained that the users were awaiting the finale and want to watch it first before others to avoid spoilers, which is rampant in different "Marvel" films and series. Although Disney+ already knows that the fans would go crazy to watch it, the popular streaming platform still aired the "Wandavision" finale.
How to fix ERROR CODE 39
Life Wire provided possible methods of fixing the current ERROR CODE 39 of Disney+. Here are some of them you can use. But, they are not 100% effective. Although this is the case, they are still worth the try;
- Switch to a different HDMI port. Using the streaming device that generated the error code 39, switch to a different HDMI port on your television. Try each port and see if any of them work. If one does work, that means the handshake was successful on that port. Leave your streaming device connected, and it should work fine.
- Try a different television. If you have a second television, check to see if you see the same error code when using it. Some older televisions don't support a new enough version of HDMI for secure connections, which can cause this type of error.
- Make sure you're using an HDMI to HDMI cable. If you're using any kind of HDMI converter cable, like an HDMI to VGA cable, that can cause this problem. Switch to a standard HDMI cable that has HDMI connectors on both ends, and plug it directly into an HDMI port on your television, monitor, or projector.
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Written by: Giuliano de Leon.