Samsung released the highly anticipated Galaxy Note 7 in August. The phablet is one of the most-awaited smartphones of the year, but the company, as well as U.S. carriers, had to suspend sales of the Galaxy Note 7 due to battery issues.
Many customers have taken to social media websites to complain that the Galaxy Note 7 battery explodes when the phone is charging.
The Korean company has acknowledged the issues and confirmed the replacement of all Galaxy Note 7. All top four carriers in the U.S. have also released press statements about the battery issue with the Galaxy Note 7 and are allowing customers to exchange the Samsung phablet for another similar device.
"Because safety is our top priority, customers are strongly encouraged to exchange the Samsung Note 7 for a new device. Customers with a Note 7 may select a Galaxy S7, Galaxy S7 edge, Galaxy S7 active, Galaxy Note7 or any other smartphone, and may also return any Note 7 accessories," says AT&T.
According to AT&T, Galaxy Note 7 owners will have the option to exchange their interim device for a new Galaxy Note 7 when the issue is fixed. The carrier will share the process soon.
Sprint has a similar offer for their customers who previously purchased the Note 7.
"We will offer them a similar device until the issue is resolved. Customers should go to a nearby Sprint store to exchange their Note 7 device," says Sprint.
As for T-Mobile, customers can exchange their Galaxy Note 7 by visiting the T-Mobile store where they bought the Samsung phone or call 611 from their mobile phone by Sept. 30 to exchange their Galaxy Note 7.
"Customers can return the Note 7 to T-Mobile for a full, complete refund of anything paid for the device and any Note 7 accessories. We'll waive any restocking charges and shipping fees, and customers can keep the free Netflix subscription and Gear Fit or SD card they received with purchase during preorder. Customers have the option to use their refund to choose any device in T-Moble's stores," announces T-Mobile.
Reports suggest that Verizon will also exchange the Galaxy Note 7 for a similar device.
Samsung has been prompt enough to begin a recall of the Galaxy Note 7 and issue an apology for the inconvenience. The company as well as the carriers will also offer a brand new phone in exchange of the old device.
However, the battery exploding issue has definitely affected the sales of the phablet. Samsung will have to fix the issue as soon as possible, but it is likely that the issue would also affect future sales of the phone.