California's Chula Vista police department is thinking about changing the system in the local '911' emergency calls. To make sure that all emergencies will be attended in time, they had come up with the idea to let the police officers listen to the emergency calls in real-time. Here's how it works. 

Here's the reform in the '911' calls

According to local ABC News, a city in California called Chula Vista has recently tested out a new system in the 911 emergency calls of the city. The authorities will be listening to the calls once a 911 is pressed on the dial tone.

With the system called 'Live 911,' police can get real-time info about the emergency. For example, once a person dials 911, a dispatcher will answer the call. During their conversation, the authorities are also in line listening. In this system, the responders have enough time to get to the emergency destination.

The developer, HigherGround, announced that this is the "first-ever solution to securely livestream 911 emergency calls directly to authorized officers in the field and provide precise GPS map location of the caller."

"With 24 years of experience in public safety, HigherGround takes pride in creating mission-critical solutions that become game-changers," said HigherGround President and CEO Terry Ryan. "Live911 will reduce response times, increase situational awareness for officers, and enhance their ability to resolve issues in the safest and most effective manner."

Here's a clarification. If someone needed an emergency response, the caller will only have to dial '911,' The dispatcher will still be responsible for noting everything within the call--including personal info like name, address, and whatever emergency that person has in the call.

As explained, in this way, it enables the officers to respond more quickly and get to the place wherein they are needed.

"Instead of waiting for dispatch to type in the details to send it to the radio operator and to come out over the radio, which sometimes can take up to two minutes, officers are able to hear the information right away," Clovis Police Lt. Jim Munro said. "It has been a game-changer, to be honest with you."

In addition to saving precious minutes, officials said in Live 911 gives officers more context about a call than they would have gotten with the old system. 

"To actually hear the tone of the voice of the person calling and the officers understand this is really an emergency," said Munro. "And to hear the little details that may not make it through to us in a timely manner." 

Officer Meredith Alexander from the CPD told a local report that officers would be saving much time with the new system. 

"[Dispatchers are] asking what's going on and description is really helpful for the officers in the field to hear that and get a good grasp of what's going on," she said.

For those unconvinced with this system, California is still trying out this system, so nothing's for sure yet.

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