China's new AI versions call is invading the telemarketing service. According to SCMP's latest report, the new AI telemarketing software market is using voice bots to call customers 3,000 times a day even if they are blocked.
China's New AI Versions Call Is Entering Telemarketing: It Can Make 3,000 Calls A Day Even When Blocked
How AI-Powered Voice Bots Flooded China’s Telemarketing Industry https://t.co/pb4wwNrSlB. #AI, #ArtificialIntelligence, #MachineLearning #Deeplearning, #healthcareIT pic.twitter.com/H4IRcQY4xr — Aziz Nazha (@AzizNazhaMD) March 22, 2019
The voice bots can even disguise as a human customer service using a feature that allows them to flexibly respond to different kinds of question. The SCMP explained that there is no point arguing with them.
Also Read: Tiktok Reportedly Has Over 130 CCP Member Employees But CIA Says There's No Evidence Yet
Fan Kaiyi, a Shanghai resident, shared her experience of receiving unsolicited calls for a long time. The 38-year-old digital project is bombarded by sales representatives, who are trying to sell her everything from insurance policies, property, and pharmaceutical products, whether on her mobile phone or at home.
The sales customer service also offered emigration services and fitness classes, while other representatives tried to sell her bank loans, saying that background checks and collaterals are not required. She later received calls which are different from the previous ones. When she answers the phone, instead of a human representative, she will receive a call from a robot which is a very realistic one.
"At first I didn't even realize I was speaking to an automated service," said Fan.
"I told the 'person' that I did not require an energy-boosting product and the voice went on to recommend another, similar product," she added.
Fan said that she felt stupid talking to a machine, which wasted her time. She also explained that she was not able to recognize that it was a voice bot since it seemed like a real human voice and does not sound pre-recorded.
China's AI invades telemarketing service
SCMP explained that China's artificial intelligence phone assistants or smart telemarketing robots had entered the world of telemarketing. The robots' developers claimed that their innovation could make more than 3,000 phone calls a day, identify and support many different Chinese dialects, and increase sales by 140 per cent without any human intervention needed.
China's New AI Versions Call Is Entering Telemarketing: It Can Make 3,000 Calls A Day Even When Blocked
Epic chat by @Bibilassi on voice #UI & designing personalities. We need to embed #ethics in #voiceassistants since we are designing humans' relationships with machines as demonstrated by China's bot who has been told "I love u" over 20 mil times #SXSW18 pic.twitter.com/wzjxd897X9 — Danielle Ralic (@danielleralic) March 11, 2018
"Unlike humans, they will never get tired or temperamental," said an online sales assistant via SCMP.
"They are low cost and efficient. Best of all, they will never quit on you," added the sales representative.
However, many people find the incoming bot calls annoying. To stop the unwanted AI voice bots, the public is finding and creating different ways to prevent them entirely. Refusing to answer any call from a telephone number starting with "95," which is the code used by many telemarketing companies, is one of the most effective ways.
Many analysts recommend that higher penalties should be implemented on those who illegally sell services or products, as well as developing counter-technology. To make more efforts in stopping harassment and fraudulent calls, China's Ministry of Industry and Information Technology called the country's three biggest telecommunications companies, including China Mobile, China Unicom, and China Telecom.
For more news updates about China's new technologies, always keep your tabs open here at TechTimes.
This article is owned by TechTimes,
Written by: Giuliano de Leon.
