Capacity, the startup behind a new generation of help desks powered by artificial intelligence (AI) has just recently received its third series of investments amounting to $11 million from Rice Park Capital Management LP.
The new age AI helpdesk automates support for customers and employees by building its knowledge base. It continuously learns from the organization's and the business's interactions to automate processes and decisions.
With the recent Series C financing, Capacity has earned $34 million in total investment. This third round of investment is another sign of the firm's rapid growth, which has tripled its revenue in 2020.
Management LP. Nick Smith, the managing partner of Rice Park Capital expressed his enthusiasm as he reinvested in Capacity, "It was a no-brainer to reinvest in Capacity." He added, "As investors, we see just how much the executive team also invests in the company, betting on themselves."
At present, capital has been secured and reinvested by initial founders, consumers, and investors, mainly from the Midwestern sources
What is Capacity
Founded in 2017 by Chris Sims and David Karandish, Capacity delivers a unique business solution that offers automated support by mining the enterprise's knowledge base to provide information via the chatbot interface.
The technology empowers customers and employees to independently locate the information they need and launch workflows via an AI-powered support desk using natural language processing (NLP).
With the new demands of working from home, the Capacity will be a great innovation that can enhance business processes. "Companies must add automation to their tech stacks to keep up with customers." said Capacity's CEO, David Karandish.
"With our Series C, we're taking Capacity's power to the next level so organizations can spend less time on level zero questions and processes and more time on value-adding tasks," he added.
With its latest feature, this new technology can help businesses improve their efficiency and maximize operations by automating daily business decisions.
The tech company has recently been awarded with two notable recognitions. It was rated by the Pepperdine Graziadio Business School as the "Most Fundable Company" and hailed as the best product in the B2B category by the National Venture Plan Competition.
Once again, the business has proved its dominance by storming the tech landscape, competing against more than 200 firms, to be the winners of 10 categories.
To know more about how Capacity may help our business, visit their website at https://capacity.com/