Since February, the Reddit communities have posted many USB connectivity issues with the released Ryzen systems. This affected various devices connected to the device, even extending to the threat of data corruption. AMD spends the next month gathering reports on the issue to create a solution. Today AMD announces the AGESA 184.108.40.206, a BIOS system that might answer all these problems.
The complaints on the issues mostly include USB-connected devices. Some of the common problems are unresponsive external capture devices, slow mouse responses, keyboard connection drops, external storage device errors, USB 2.0 audio cracking, issues with VR headsets, and USB-connected CPU coolers.
AMD: Their Software, Firmware, and BIOS
AMD remains interactive in Reddit. They posted a thread to acknowledge all the reports and issues the users submitted in detailed logs. It took AMD a month to complete these logs and pinpoint the problem of the system.
Reddit post by @AMDOfficial says that AMD has found a solution for these connectivity issues by and have "isolated the root cause and developed a solution that addresses a range of reported symptoms[...]"
AMD reveals no information on the nature of the problem. It is uncertain if the reason is due to users' security and the system or something else entirely. Unfortunately, this means that self-repair or maintenance in the AMD software is not an option.
According to Tom's Hardware AMD, motherboards use firmware around the AGESA (AMD Generic Encapsulated System Architecture), the bootstrap protocol that initializes processor cores, memory, and HyperTransport (Infinity Fabric) controller. However, this system boosts performance; however, it makes uncovering the underlying code difficult to filter from the rest of the system without the developers' help.
It is unknown if USB connectivity issues are minor bugs or system failures; however, the issues seem to be confined to Ryzen 3000 and 5000 series CPUs in 500- and 400-series motherboards (i.e., X570, X470, B550, and B450) and random dropouts for USB-connected devices.
Today AMD Announces The Solution
Today, AMD announces the solution developed to address these connectivity issues. AMD will release the AGESA 220.127.116.11. There is a validated BIOS version that will replace the old systems. AGESA 18.104.22.168 will be downloadable as a beta update starting April. The exact update schedule for personalized systems will depend on the specific motherboard model.
AMD will release the AGESA 22.214.171.124. to their partnered motherboard vendors for integration in about a week.
If you continue to experience USB connectivity problems, AMD created a few suggestions on how to resolve the issue(LINK). Try applying these fixes while the new BIOS has not yet been released.
This experience brings a new level of wariness for customers. Some comments from Reddit include reassessing the quality of software and operating systems. Others are also worried that the latest AGESA 126.96.36.199. may end up corrupting Ryzen Models that do not have these glitches. The next few months will be a period spend in critical observation if Ryzen can live up to their customer service or if their systems fall short of expectation.
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Written by Czarina Grace Del Valle