In recognition of its outstanding support as a logistics partner, DHL Supply Chain has been recognized as the Nissan Aftersales "Logistics Partner of the Year" in the automotive company's aftermarket network for the Fiscal Year 2020.
The global and North American contract logistics leader of the Deutsche Post DHL group dominated the FY20 scorecard, with all four of its locations entering the Top Five out of nine chosen locations. Nissan tallies the performance of its logistics partners based on On-Time Performance, Delivery Scanning, and Quality. Furthermore, DHL emerged as the top carrier in the Nissan Parts Manager customer survey, emerging as the top pick in terms of Overall Satisfaction and Net Promoter.
Upholding Commitment In the Middle of a Pandemic
DHL explained in a press release that it mainly focused on improving its workforce communications for enhancing workforce stability. This directive was targeted specifically to their drivers who had restricted facility access because of precautions and restrictions due to the pandemic. To address these challenges, DHL devised creative methods to maintain communications across the team, which ultimately resulted in better retention rates that improved their performance over the past year as a result.
"At DHL Supply Chain, we applaud the efforts of our dedicated Nissan team in championing our commitment to provide a best-in-class suite of transportation and logistics services helping to elevate Nissan's Aftersales service to dealers and consumers," shares Jorge Salas, DHL Supply Chain's Vice President for Dedicated Fleet Operations. "This honor, as 'Logistics Partner of the Year' from Nissan, is proof positive of DHL's ability to execute end-to-end supply chains (transport, warehousing and management) that deliver efficiency, flexibility, and cost benefits to our valued customers."
The recognition from Nissan comes shortly after the DHL Group maintained a strong opening quarter for Q2 2021, keeping its upward trajectory with overall group revenue up by 22.2 percent to EUR 19.5 billion.
DHL Supply Chain is built on its years-long experience and expertise in providing support for the automotive aftermarket space. Its solutions reduce the complexity in managing logistics for this industry, offering clients increased control and visibility. With strategic thinking and operations excellence, DHL continues to deliver end-to-end solutions including Lead Logistics Provider capabilities, omni-channel fulfillment, and other value-added services that allow its customers to meet demands.
DHL International is the world leader in international courier, package delivery, and express mail service. A division of the German logistics company Deutsche Post, DHL offers an unparalleled range of logistics solutions including local and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, and road, air, and ocean transport to fulfill industrial supply chain management requirements.
With a massive online presence including 400,000 employees across more than 220 countries and territories worldwide, DHL has been the trusted partner in connecting people and businesses. With its specialized solutions for specific industries such as technology, life sciences and healthcare, manufacturing, engineering and energy, automotive, and more, it maintains its position as "The logistics company for the world."
Published on Tech Times
Written by Mark B.