Online food delivery platform DoorDash is revamping its security features for its delivery workers. According to the latest report, the new feature can now allow them to cancel the orders of a rude customer. 

If everything goes beyond, then the worker can block the customer who sends a threatening message. There wouldn't be any future transactions with this person anymore.

DoorDash Rolls Out Security Feature For Delivery Workers

(Photo : DoorDash)

As the company highlights in its latest blog post, they are concerned about the safety of its workers that's why it came up with the idea of making "dashing as safe as possible."

"That's why our teams are constantly working on new technology and safety features to help Dashers stay safe before, during, and after every dash," DoorDash wrote in its post.

The said features will be first available in select countries including the US, Australia, Canada, and New Zealand. The "Dashers" or the delivery workers can now report the incidents to the company through calls and chats.

After DoorDash receives the report about the incident, the rude customers will now be blocked from using the platform. 

Another feature that DoorDash brings this week is the ability to auto-detect spammy or suspicious messages. Sometimes, some couriers are not able to address this issue given that it's a private conversation between the customer and the delivery worker.

However, the company wants to address this concern this time by rolling out a feature that can identify offensive terms or messages. Using artificial intelligence (AI), the dasher can now have the option to push through or cancel the transaction with the customer.

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What About During the Times of Emergency?

There are cases when the delivery couriers could not deliver the orders to the customers because of untimely incidents such as bomb threats.

DoorDash acknowledges that couriers could cancel the orders right away, especially in the affected locations. The alerts will be sent to both the Dasher and the customer, per Gizmodo.

If the delivery man is taking too long to arrive at the destination, DoorDash could notify the customer that the delivery is "taking longer than expected." For this, the delivery worker will be asked to choose between "I'm okay" and "I feel unsafe" in two minutes.

If no response is made, the ADT security agent will contact the DoorDash worker through a phone call.

Indeed, online delivery service poses risks to both the workers and the customers. Somehow, it's a dangerous job for the service providers especially since road accidents are rampant these days.

Another issue is how the company handles the worker's concerns. In the case of crime reporting, law enforcement authorities often ignore their concerns.

In other news, DoorDash partnered with Wing to bring drone deliveries to Australia. Aussie customers can now order food via "DoorDash Air" of the app. In just less than 30 minutes, they can receive their order in their homes.

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Written by Joseph Henry