The "friendly flying camera" drone, Pixy, is now the subject of a recall from the company, Snap, and this was after the latest discovery of fire risks from the device and several battery issues.
The Pixy drone was the first and only flying camera product of the company, aimed at offering customers a drone that would follow them everywhere and capture moments for them like a companion.
Snap Recalls the Pixy Drone for Fire Risks, Battery Issues
(Photo : Snap Newsroom)
The Consumer Product Safety Commission (CPSC) received reports regarding the fire risk and battery issues of the Pixy drone, and this led to them launching a recall for the product alongside Snap. Initial reports claim that around four users claimed about the battery "overheating and building," and caused a minor incident where it caught on fire and injured a user.
Snap issued a recall for it on Pixy's support website, and this came two years after the company discontinued the drone.
Pixy Drone Refunds Now Live for Eligible Customers
According to Snap, users may submit a report to the "Return your Pixy" link but have eligibility for the refunds it will issue to customers. Customers who purchased the drone directly from Pixy's website may use the link provided above, but for those who bought it via Amazon, Snap wants you to contact its customer service team.
For those sending over the drone and battery, Snap will refund as much as $185, with those sending back the entire "Flight Pack" bundle eligible to get $250. The company has a guide on how to send back the Pixy with its battery safely.
Moreover, for those sending back the battery and its charger combo only, customers are eligible to receive as much as $40 to $50.
Snap's Pixy Drone and What it Brought
Two years ago, Snap introduced the world to Pixy, a drone meant for selfies and capturing multimedia content for a user even without another person present or not using a tripod to mount a camera. It came in an excellent form factor which is compact and portable, and does not need any additional equipment for it to work as it uses its flight capabilities to hover around.
Pixy was offered at $229 for the drone alone, alongside a single battery. There was also the "Flight Pack" which offers the drone, a carry case, a lanyard, an extra battery, and a dual-port battery charger.
The Pixy has quiet rotors and does not require a permit to use, but four months later, the company decided to discontinue the selfie drone as the company is shifting its priorities and focusing on the moment. This made the Pixy available to third-party platforms, including Amazon, to get the one-of-its-kind features, best known for being Snap CEO Evan Spiegel's project.
Pixy is a direct companion to Snapchat, best known as a camera app and social media platform, bringing an intuitive experience that brings content directly to the app. After its discontinuation, it now faced issues that led to its recall, no longer officially available for users.
