Motorola previously promised that its Atrix HD for AT&T users will get Android 4.4 KitKat software update. Now the smartphone maker is breaking that promise and offering a special price for its Moto X handset.
Motorola launched the Atrix HD in July 2012 on AT&T. The handset came running on Android 4.0 Ice Cream Sandwich and soon the smartphone received Android 4.1 Jelly Bean update. Atrix HD customers were expecting to get Android 4.4 KitKat update in the third quarter of 2014 but the company failed to deliver.
Many Atrix HD customers would have gotten excited that Motorola will also release yet another software update soon, but they would now be disappointed as the company has officially confirmed that the software will not be available at all.
"We apologize that we and AT&T will not be upgrading Atrix HD to Android KitKat, as we had hoped. We know how important software upgrades are to our customers, and we're very sorry that our two organizations were unable to follow through in this case," says David Schuster, senior director, SW Product Management for Motorola Mobility.
To make up for the disappointment, Motorola is offering the Moto X Pure Edition for $299.99 and the Motorola Whisper Bluetooth headset for $49.99, which is a discount of $100 on each device.
Motorola suggests that Atrix HD users must have an active phone number to be eligible for the discount offer and should register their interest in the offer before Tuesday, June 30. The customers who register their interest in the offer will get a promo code that should be redeemed by no later than Wednesday, July 15.
The Moto X Pure Edition was released in September 2014 as the successor to the original Moto X. The handset has decent specifications such as a 5.2-inch display, a Qualcomm Snapdragon 801 chipset clocked at 2.5 GHz and more. A $100 discount will be welcomed by many customers who have an Atrix HD and want to upgrade to the Moto X Pure Edition.
However, many Atrix HD customers who do not wish to upgrade to the Moto X Pure Edition will be left disappointed with the latest announcement from Motorola.