Apple has received a wave of complaints regarding an issue on the battery percentage indicator of the iPhone 6s and iPhone 6s Plus. According to users, the indicator is not updating properly, with the battery percentage not showing the correct amount of charge left.
Such a problem can lead to a plethora of other issues, particularly to users who are traveling suddenly find their iPhone's battery has died, or users who need their device to stay on for certain tasks such as alarms.
Apple said that it is aware of the issue and that it is looking for a solution. For the meantime, it has released a support document wherein it recommends that users first restart their iPhone 6s or iPhone 6s Plus and then enter the Date & Time menu under the General option on the device's Settings. Users should make sure that the Set Automatically option is turned on.
On the support document, Apple is claiming that the issue happens when users manually change the time on their iPhone 6s or iPhone 6s Plus or when they change the time zone that they are in during travel.
A long discussion thread on Apple's Support forums discusses the issue, with the opening post made in Sept. 28 of last year. The user that made the opening post said that the issue can be fixed by restarting the device, but it will only be a temporary solution as eventually, the battery percentage indicator will get stuck again and fail to update properly.
Such problems are a shame for Apple, especially as the iPhone 6s and iPhone 6s Plus have currently been named by software-based benchmarking tool AnTuTu as the top-performing smartphone of 2015, leaving its rival devices powered by Google's Android operating system far behind. The iPhone 6s Plus received the highest score of 132,620 points, with the closest competitor, the Huawei Mate 8, at only 92,746 points.
With the battery percentage indicator update issue seemingly already being experienced by users since the iPhone 6s and iPhone 6s Plus launched in September 2015, Apple should already have a fix by now, and hopefully the solution will be included in the next software update for the iOS.