Apple released the latest update to its operating system after its iPhone SE press event this week, but not every user has been able to install iOS 9.3 on their devices.
Users with an iPhone 5s and earlier and an iPad Air and earlier have reported experiencing problems when attempting to make the update to iOS 9.3. The problems are significant enough that Apple has decided to hold off on allowing those users to update until it finishes working on a fix.
This means customers with older models of the iPhone and iPad will have to continue to wait for the update.
Some users with older devices who tried to install iOS 9.3 were required to enter their Apple ID and password to complete the software update. But if they couldn't remember their password, they quickly found themselves in a situation where they were left locked out of their phone or tablet.
"In some cases, if customers do not recall their password, their device will remain in an inactivated state until they can recover or reset their password," an Apple spokesperson said, confirming the problem.
Fear not, iPhone 5s customers in this situation, because Apple has posted solutions to this problem on its website. These include first double-checking that the user entered the information correctly, and then signing into iCloud from a computer to reset the password. Users can also activate the device using iTunes or by removing the Activation Lock after signing into iCloud online.
Some iPhone 5s users also reported receiving a "failed to activate" message after trying to update.
To further avoid more Apple ID problems for customers with older versions of its products, Apple has decided to prevent these users from making the iOS 9.3 update for now.
"For these older devices, we have temporarily pulled back the update and will release an updated version of iOS 9.3 in the next few days that does not require this step," the Apple spokesperson added.
Now these customers will have to wait to be able to use the new features iOS 9.3 brings with it, such as Touch ID for Notes and Night Shift mode, which reduces blue light emitting from the screen so the user can get a better night's sleep.
The update doesn't come without its flaws for those with newer devices. Some users who did make the update reported having issues that ranged from not being able to open the Music app or access the Internet to an iPhone 6S user reporting that the iOS 9.3 update didn't have the 3D Touch support for apps like weather that was promised.
Photo: Kārlis Dambrāns | Flickr