The Xbox One is now available in several countries around the world, including the United States. Microsoft couldn't have asked for a better launch with Xbox One selling 1 million units within 24 hours of its debut. However, some gamers are reporting problems, including defective consoles that are unable to update, which means those consoles are bricked because the Xbox One requires a day-one update to work.
Luckily for users who are experiencing this problem, Microsoft has released a troubleshoot page designed to help users with update problems and other Xbox One woes. The first option to fix the update problem, as outlined by Microsoft, is to check for connection problems. Furthermore, users can reboot the console - turn off the Xbox One, remove the power cord, reattach it after 30 seconds and turn on the console - and start the update again. If that doesn't work, then you'll be required to contact Xbox support.
Some users on the official Xbox forum are reporting that some Xbox One units are having disc-related problems. The console rejects discs and makes a strange sound while doing so. One user described this as a crunching sound, which can be heard in the video below. Additionally, the problem seems to affect quite a few users as there are several gamers on Amazon and the Xbox Forums with the same problem.
Another problem that surfaced is described as the green screen of death by folks in a forum post on the official Xbox forum. This issue appears to be unfixable by users and might require the console to be returned to Microsoft. Users claim the green screen of death appears when the Xbox One starts up to the green logo screen, but, unfortunately, fails to move forward from there.
The good new is this - these problems are not similar to the overheating problem that plagued the Xbox 360 in its early days. To stay clear of another overheating disaster, Microsoft has incorporated a massive fan inside the Xbox One to keep things cool and running smoothly. Furthermore, the company also chose to keep the power supply separate from the console itself, unlike PlayStation 4.
It is not yet certain what percentage of launched consoles are defective. We believe Microsoft would want to be in the same or better position than Sony, which reported that less than 1 percent of PlayStation 4 units sold were defective.