Samsung Assures Users That Galaxy S7 And S7 Edge Are Safe To Use, Says 'Severe External Damage' Were Cause Of Explosions


Samsung wants users to know that the Galaxy S7 and Galaxy S7 edge are safe to use and that they shouldn't worry about the devices catching fire.

This move is presumably to assure consumers that the fiasco surrounding the canceled Galaxy Note 7 is an isolated case and that the Galaxy S7 family doesn't have faulty batteries.

Of course, after the whole debacle of the phablet, it's reasonable why some customers would be wary of getting a Samsung handset as their day-to-day device, and by the same token, it's also understandable why the company is releasing such a statement.

Don't Fear The Galaxy S7

Samsung has released a brief statement that acknowledges some of the incidents that involve a Galaxy S7 or Galaxy S7 edge exploding, but it says that there's still no confirmation they have been caused by internal battery failures.

"Samsung stands behind the quality and safety of the Galaxy S7 family. There have been no confirmed cases of internal battery failures with these devices among the more than 10 million devices being used by consumers in the United States; however, we have confirmed a number of instances caused by severe external damage," the South Korean manufacturer says.

It also mentions that until it can acquire and examine a device that caught fire, it's "impossible to determine the true cause."

The Recent Exploding Galaxy S7 Incidents

For starters, one incident worth pointing out is when a Galaxy S7 started to flare up in a Winnipeg man's pocket and combusted when he grabbed it, leaving the owner with second-degree burns on his hands and third-degree burns on his wrists.

Another noteworthy instance is when a Galaxy S7 edge burst into flames at a time when the Galaxy Note 7 debacle was beginning to die down.

According to the unfortunate owner, the handset was a replacement unit that was part of the Galaxy Note 7 recall program, which more or less adds insult to injury.

They said that they had left the device charging overnight with the official charger included in the box, taking out of the equation that a third-party charger may have caused the incident.

The Bottom Line

There haven't been that many reported cases of an exploding Galaxy S7 or Galaxy S7 edge — compared with the Galaxy Note 7, at least. However, there's no reason not to trust Samsung's statement regarding the safety of the smartphones in question.

Interestingly enough, the company's marketing group may have thought it was a good idea to assure customers about the current flagships the brand has in store with Black Friday around the corner.

Will you be nabbing the Galaxy S7 or Galaxy S7 edge considering all of this? Feel free to drop by our comments section below and let us know.

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