A particular United States lawfirm has just filed a class action lawsuit directly against Sony. The allegations are due to the PS5 DualSense controller being defective due to the drift. The lawsuit alleges that Sony was aware of this particular problem but still did not disclose it. The lawsuit then calls Sony's conduct deceptive, fraudulent, unlawful, and also unfair.
PS5 design flaw
An article by NME specifically notes that Sony has allegedly only just performed "minor refurbishment" to the known defected controllers and proceeded to send them back to the consumers. The article notes that when the controllers were sent back, they were "still defective" and also susceptable to manifestation of the focus of the complaints, the Drift Defect, some time in the future.
A complaint on Reddit notes that in general, even without the drift, there are other flaws to the PlayStation 5 DualSense controller. The Redditor u/ejiggle noted that overall, it's just too big in certain places and despite being 6'3", the complainant notes that the peripherals were still to large.
Other things noted by Redditor:
- Sides bulge making it hard to grip
- Back grips are half an inch taller than the other DS4
- No countour indented where the grips meet
- Makes middle finger go numb
- Player experiences cramps from the said spread grip
- Resistance against natural inclination to press down
Sony DualSense Controller lawsuit
According to the story by IGN, The complaint then describes the particular PS5 DualSense controller as actually "defective" noting that it is said to contain a particular defect that results in either characters or gameplay moving on the given screen even without any user command or even manual operation of the particular joystick that is more popularly known as the controller drift. The complaint then alleges that Sony actually has "at all relevant times" actually been aware of the given problems within the drift. It was also noted that through some online consumer complaints, other complaints that had been made by consumers directly towards it, and also through its very own pre-release testing.
The suit then also alleges that Sony's actual options for the controller repair are basically too limited. It was then noted that when certain consumers experience the given Drift Defect, the available options for repair remain slim. Reportedly, Sony PlayStation's own dedicated portal for the particular issues with the PS5 hardware, which include the Sony DualSense Controller, is now experiencing some backlog and even redirecting consumers to proceed and contact a certain customer service agent through the contact page for the PlayStation support.
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PS5 DualSense Controller drift
Customers would then reportedly experience some really long wait times and would also have to deal with the long maze of other pre-recorded phone prompts before being able to speak to an agent to relay concerns about the repair for the Sony DualSense Controller drift. The lawsuit now seeks a jury trial as well as monetary relief for the given damages that gamers had suffered, the declaratory relief, as well as the public injunctive relief. The story was also reported by PCMag.
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Written by Urian Buenconsejo
