Apple would replace a device for users if the damage is too severe to fix, but that would mean that users need to backup everything in the device and transfer it to the new smartphone, which is a hassle. However, recent reports suggest that Apple would no longer do this for the iPhone 12 users, as it now can fix drastic damages says the leaks.
For damages as small as Face ID sensor replacement and broken rear glass for the iPhone 12, Apple would be replacing it for users on previous occasions. All of that changes as a new memo that was retrieved by Mac Rumors suggest that the company would now try their best to repair the iPhone to be good as new as it comes back to the user.
The hassle of transferring all files to a new iPhone and getting accustomed to a bare smartphone may be a hassle for some, especially if the device contains many files and data that are crucial to everyday processes. However, there are different classifications and determiners of whether the company should replace the device for users.
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Apple iPhone 12 Repairs Would No Longer Need Replacement
LONDON, ENGLAND - OCTOBER 23: The new iPhone 12 and iPhone 12 Pro on display during launch day on October 23, 2020 in London, England. Apple's latest 5G smartphones go on sale in the UK today. The iPhone 12 Mini and iPhone 12 Pro Max will be available from November 13.
The news was intercepted by Mac Rumors via a memo leak that came directly from Apple, to Genius Bars and other Apple Authorized Service Providers (AASP). The memo also divulges that Apple would be observing a new method to repair and replace the broken parts of an Apple device, which would be beneficial for both the company and its users.
The new memo also applies to people under the Apple Care service that extends the warranty of the device to almost four years since the device's original purchase date from authorized Apple retailers. The repairs include devices such as the iPhone 12 and iPhone 12 Mini, which are subject to various repairs for hardware and internal components.
Apple Memo Leak: Apple Authorized Service Providers to Make Repairs
According to 9 to 5 Mac, before this, customers that have Face ID Sensor malfunctions and cracked rear glass are subject to a new smartphone replacement from the company, free of charge. The warranty covers this as accidental damages and other types of customer insurance of the smartphone, but would still depend on the severity of the damage.
The "iPhone Rear System" Memo dictates that Apple would now allow AASP and its depot factories to replace different components of the iPhone 12, without the need for collecting it and replacing it for users. However, it is not yet available in Apple's Support and Warranty services as the replacement unit procedure is still observed by the Cupertino giant.
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This article is owned by Tech Times
Written by Isaiah Alonzo
