M1 MacBook users claimed that Apple holds their Apple ID hostage once they fail to pay for the new laptop. They said that their Apple Music and other applications are being locked, even if they trade an old MacBook device.
In this photo illustration, the MacBook Pro logo is displayed on an Apple MacBook Pro laptop on June 27, 2019 in San Anselmo, California. Apple announced a recall of an estimated 432,000 15-inch MacBook Pro laptops due to concerns of overheating batteries that could catch fire. The recall is for 15-inch MacBook Pro laptops sold between September 2015 and February 2017.
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According to 9to5Mac's latest report, Dustin Curtis, a popular designer, and investor was the one that experienced the issue. He said that his Apple ID was locked when the sequence of events meant that the Cupertino company was unable to collect his payment from his Apple Card.
The user added that his Apple accounts were also locked, including Apple iCloud, App Store, and Apple Music. Before his Apple ID was blocked, the designer confirmed that he received an email, but he subsequently worked out the sequence of events.
"The internet is filled with stories from people whose Google accounts were locked for unexplained reasons, causing them to lose all of their data, including years of email, so I was somewhat concerned," he said via his official blog post.
"But I'd never heard of similar cases involving Apple's services, and I wouldn't expect such behavior from a customer-focused company like Apple, so I figured it was a glitch and made a mental note to try again later," he added.
What happened to the M1 Mac user?
In his blog report, the user said he bought the latest M1 MacBook Pro from Apple's official website. Curtis added that he even traded an old MacBook Pro since trade-in was offered. After that, the company told him that he would receive packaging for his old device. Apple also stated that he has two weeks to return it to complete the transaction.
The MacBook Pro laptop is displayed at an Apple Store on June 27, 2019 in Corte Madera, California. Apple announced a recall of an estimated 432,000 15-inch MacBook Pro laptops due to concerns of overheating batteries that could catch fire. The recall is for 15-inch MacBook Pro laptops sold between September 2015 and February 2017.
However, he didn't receive the packaging. The complainant said that because there was no package, he forgot about the remaining balance. Although he tried to contact the company's customer service and said that he will wait for the packaging, Apple still tried to charge his Apple Card for the remaining balance.
After a few days, Apple emailed him and told him that his account was blocked since he failed to pay for the full amount. The company advised him to contact the Apple Card helpline at Goldman Sachs so that he can resolve the issue.
Whose fault is this?
Although it might seem that the issue is on Apple's side, reports confirmed that the issue only occurred because Curtis was not able to trade in his old device before the 14-day deadline. On the other hand, the user also had no valid autopay method associated with his Apple Card. You can click here for more details.
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Written by: Giuliano de Leon.
