A business phone system refers to an advanced calling network to improve communications for businesses or companies of any size. Business phone systems are designed to handle the complex needs of businesses, such as service calls and call routing to ensure the right person is on the line. A good business phone system depends on your specific business needs and what your office can accommodate. You can consider things such as:

• Automated features such as a programmed attendant that receives calls and redirects them to the right attendant.

• On-hold messages to educate or entertain the customer as they wait in line.

• Visual voicemail which delivers messages to you even when you are not in the office.

• Hunt groups ensure that incoming calls are routed to an available line.

• Multiple lines, which means you can field calls from more than one client at a time.

• Conference calling that lets you connect to different people at the same time.

Deciding the best type of business phone system for your organization often means reviewing answers to the most critical questions.

How is a business phone system beneficial?

Customer service is critical for every business, and offering your customers the best customer experience gives you a competitive advantage. Therefore you need to find the best way to communicate with your customers and conduct business virtually. These days, many business owners choose to use a virtual phone system such as the ccaas company aircall to run their businesses. A ccaas referring to contact center as a service is a cloud-based phone system that allows your organization to implement inbound and outbound communication with customers. 

What are VoIP phone systems?

VoIP stands for voice-over-internet protocol. Unlike the traditional phone lines, VoIP operates virtually to offer features such as a virtual receptionist to manage calls like call forwarding to a cell phone or mobile app. VoIP has taken the business industry by storm. A ccaas software uses VoIP to power the voice function and incorporates other business communication features such as helpdesk software, email & chat tools, web applications, online surveys, sales automation tools, and CRM systems.

Do I lose my business phone system when the internet is lost?

While VoIP is beneficial for various reasons, any problem with your internet connection could mean that your phones won't work. However, there is a solution. Ensure you have a reliable internet provider with a strong network, have a reliable power back up service, and plan ahead on how to handle interrupted internet and phone service.

Can I keep my current phone number when I integrate ccaas?

Your business may already have a group of loyal customers who rely on your business, and changing the phone number can be detrimental. Vanity and toll-free numbers are great, but you may choose a VoIP system that allows you to keep the old phone number.

Are there any extra services bundled with ccaas?

Many ccaas companies give you way more than just a way to receive and make calls. Depending on the provider, you may get extra premium services such as a live receptionist, video conferencing, recording, etc.

The bottom line

When you ask the right questions, finding a suitable business phone system is more effortless. Consider the hardware, features, and service to find one that suits your specific business needs.