Virgin Media's outage in the U.K. affects thousands of users.
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The affected area is specifically Glasgow. This was confirmed by Virgin Media when a user asked if the internet service provider was having issues in the G72 area.
The user said that his Virgin Media broadband service keeps on disconnecting.
"We are aware of an issue currently in the Glasgow area," said the telecommunications company.
Virgin Media Down: Outage Affects Thousands of UK Users
According to Independent UK's latest report, thousands of users have no access to their Virgin Media internet services.
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Down Detector confirmed that the massive outage started on Dec. 28. As of press time, users are still waiting for the official fix from Virgin Media.
The telecom giant said that the fix is expected to be released on January 5, 2023. But, Virgin Media said that they are working to fix them as soon as possible.
We are aware of an issue currently in the Glasgow area, the current estimated fix date is 5th January 2023 although this is being worked on to fully resolve as quickly as possible. RP
— Virgin Media 🐐 (@virginmedia) December 28, 2022
When it comes to issues, 5% of the users are having problems with their TVs, 13% of them are experiencing a total blackout, and 83% suffer from landline and internet issues.
Troubleshooting Methods
If you can't wait for the official fix, Virgin Media said you could try troubleshooting methods to solve your internet problems.
However, these are not 100% efficient, especially since an outage causes the latest issues. Here are some of them:
- Try rebooting the WiFi Hub. You can do this by turning it off and on multiple times.
- Try restarting your device if only one gadget is having internet connection issues.
- Try disconnecting your internet. After that, reconnect your device to the WiFi using the network name and password on the Hub.
- Try resetting your WiFi Hub's settings.
You can click this link to learn more about Virgin Media's troubleshooting tips.
Aside from Virgin Media, some online platforms also experienced outages previously.
Recently, the WhatsApp two-hour outage affected billions of users across the globe.
A Google Chrome outage also affected Malwarebytes users.
For more news updates about internet outages and other similar topics, keep your tabs open here at TechTimes.
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