Virgin Media (now VMO2) is facing a wave of customer complaints as subscribers allege the persistence of wrongful Netflix subscription charges.
Despite some affected individuals never having availed of the service or canceling it months ago, the problem remains unresolved, causing frustration among users.
This issue, ongoing for several months, gained attention after numerous customers reached out to ISPreview regarding phantom Netflix bills.
Billing Woes: Unwanted Charges and Monthly Corrections
Broadband provider Virgin Media is urging its UK customers to check their Netflix bills if they are getting overcharged or wrongfully charged.
Customers have expressed dissatisfaction with Virgin Media's recurring practice of charging them £15.99 per month for a Netflix service they neither use nor have subscribed to, according to The Sun.
Up to this day, the same problem continues, requiring impacted users to contact the ISP each month for corrective measures. Even customers who terminated their Netflix subscription months ago claim to have resumed receiving erroneous bills.
"I have been a Virgin Customer for years when it was taken over from NTL in fact! I have to call Virgin every single month that has been for the last 8 months as I am being billed for £15.99 Netflix every month that I don't have. My bill should be £83 but now it can be anything from £106 and upwards. Nobody answers the phone or is capable of correcting the issue," one customer complained.
The statement came from the information gathered by ISPReview last week.
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Potential Source of the Problem
Virgin Media, acting as an intermediary, provides customers with the option to add Netflix services to their bills. The problem seems to stem from discrepancies in managing this process, either at Virgin Media or Netflix's end.
While some customers face billing irregularities, others report unaffected billing processes. Nevertheless, Virgin Media holds accountability for processing payments accurately and needs to address these recurring discrepancies promptly.
The company's spokesperson issued an apology to the impacted customers.
The telecom giant's support team is actively engaged in addressing customer concerns. However, there is no specific timeline provided for a complete resolution. Internal sources suggest that this challenge is a known frustration within the company, indicating the complexity of the issue.
Virgin Media Encourages Users to Check Their Accounts
While reported cases highlight the problem, there is concern about customers who might be unknowingly affected. Many individuals may not closely monitor their bank statements and bills.
Virgin Media subscribers are urged to conduct a quick review of their accounts to ensure accurate billing. Until a comprehensive solution is implemented, affected customers are advised to persist in reporting the issue to Virgin Media's support staff.
It's always important to regularly check if there are anomalies in your account. Whether it's an overcharged Netflix payment or anything in between, there's always a need to monitor where your hard-earned money goes.
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