McDonald's, the globally renowned fast-food chain, faced a widespread system outage across the Asia-Pacific region, leaving customers frustrated and unable to place orders online.
The disruption impacted stores from Hong Kong to Australia, prompting some restaurants to suspend services until the glitch was resolved.
(Photo : Photo by BERTHA WANG/AFP via Getty Images)
McDonald's Across Asia Face Outage
According to reports, the issue stemmed from a computer system failure, causing chaos for customers attempting to use electronic kiosks and mobile apps to place their orders. Instead, McDonald's advised patrons to order directly from staff at store counters, reverting to a more traditional approach to avoid further inconvenience.
In Japan, McDonald's acknowledged the technical difficulties, stating, "There is currently a system failure. We apologize for any inconvenience this may cause and ask that you please wait for a while until the service is restored." Meanwhile, restaurants in Taiwan suspended phone and online ordering due to system maintenance, exacerbating the situation.
Reports of the system outage rippled across the region, with social media platforms like Weibo buzzing with the hashtag "McDonald's crashed." Even parts of mainland China felt the impact, according to Hong Kong newspapers.
Customers in Australia, Japan, and Hong Kong shared their frustration as they encountered difficulties placing orders. Some Australian outlets resorted to pen and paper, with workers taking orders manually, while others closed temporarily until the issue was resolved.
Australian news outlets reported scenes of inconvenience, with customers queuing for long periods and some even resorting to paying in cash due to the system outage.
Drive-through customers recount a frustrating experience where their plans to pick up dinner for their children were hindered by a technical glitch. Restaurants in New Zealand were also unable to take orders online.
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McDonald's Address System Outage
Despite the disruption, McDonald's worked swiftly to rectify the issue, with some restaurants in Australia returning to full service by Friday evening. Customers in Melbourne were seen crowding around self-service ordering machines, enjoying their meals after the two-hour outage.
McDonald's Hong Kong took to Facebook to address the situation, stating, "the mobile ordering and self-ordering kiosks are not functioning." This transparency helped keep customers informed amid the chaos.
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