The Power of Visionary Leadership in Tech Transformation

Divya Sree Yamani stands as a distinguished ServiceNow Developer, known for her strategic leadership, technical innovation, and unwavering dedication to digital transformation. With over a decade of experience in IT service management and process automation, Divya has consistently empowered organizations to thrive through operational excellence. Her leadership, built on a foundation of strong academic credentials and real-world success, has made her a pivotal figure in the realm of scalable, secure, and user-centric enterprise solutions.

Early Life and Academic Foundation

Divya's educational journey began in India, where she earned a Bachelor of Technology in Information Technology (2008–2012) from JNTUK, Vizianagaram. Motivated by a desire to deepen her expertise, she pursued a Master of Science in Computer Science (2013–2015) at the University of Colorado, Denver. This rigorous academic training equipped her with a comprehensive understanding of computing fundamentals, programming, and systems design. It also laid the groundwork for her affinity for process optimization, scripting, and automation skills that would define her professional impact.

Professional Journey

Divya's career began with an internship at BAIR Analytics in 2015, where she worked on crime data transformation and system integration projects for law enforcement agencies. This role helped hone her skills in ETL processes and database analytics.

Her early professional experience at Dell International Services in 2013 involved pioneering work in social media analytics, where she developed proof-of-concept systems to measure customer sentiment and response effectiveness. She built scalable data models and created impactful visual reports using SQL Server and SSRS.

From 2015 to 2017, she joined Cognizant Technology Solutions as a ServiceNow Associate, where she served as a single point of contact (SPOC) for ServiceNow administration. Here, she implemented ITIL processes, automated incident management tasks, and championed backend enhancements through server-side scripting. Her solutions improved SLAs and increased user satisfaction.

Since 2017, Divya has served as a ServiceNow Developer at the University of Colorado, Boulder. In this role, she designed complex automation workflows, integrated systems for remote support, and developed performance monitoring tools. Her innovations significantly improved incident resolution and service delivery.

Leadership and Innovation

Divya exemplifies servant leadership, guiding her teams through collaboration, mentorship, and clear technical direction. She fosters an agile culture, continuously evolving processes to meet user and business needs. Her leadership in configuring advanced solutions like tenancy-based access and automated resolution systems demonstrates her ability to bridge technical complexity with user-centric design.
She is particularly adept at leveraging the ServiceNow Flow Designer, scripting in JavaScript, automation, and performance baselining, enabling her teams to streamline operations and solve high-impact challenges. Her ability to mentor others while developing cutting-edge systems highlights a leadership style rooted in empowerment and innovation.

Notable Achievements

Divya's accomplishments include:

• Integrating a third-party JavaScript-based on-call scheduling system into ServiceNow and customizing it to user-centric requirements.
• Automating incident resolution and SLA workflows, significantly reducing response times.
• Migrating legacy systems and integrating third-party tools like Bomgar, Drupal, and Microsoft Graph API, thereby improving scalability and user experience.
• Designing secure REST APIs for third-party data integration, enhancing business intelligence capabilities.
• Creating custom dashboards, metrics, and notifications to support proactive monitoring and incident management.

Her contributions have not only modernized ITSM operations but also reduced manual workload and elevated service quality across large organizations.

Academic Contributions

Though primarily focused on industry innovation, Divya also bridges academia and application. She participated in co-curricular projects like Mobile Radiation Monitoring Applications (2012) and Algorithm Design Projects (2014). These were independent initiatives, one centered on public health awareness through radiation monitoring, and the other focused on high-dimensional data analysis using Genetic and K-means clustering techniques. They showcased her early interest in data science, system modeling, and interdisciplinary applications, hallmarks of an academically rooted innovator.

Future Vision and Impact

Divya continues to drive innovation in the ITSM space, staying at the forefront of ServiceNow's evolving capabilities through active participation in community forums and conferences. Her future vision centers on building intelligent, scalable systems that adapt to user needs, integrating AI and predictive analytics to transform enterprise operations.

She remains committed to operational excellence, team mentorship, and bridging gaps between technological possibilities and practical business needs. Her work ensures that enterprise platforms not only keep pace with digital demands but also lead the way in automation, intelligence, user engagement, and social purpose.