As more owners of Samsung's Galaxy Note 4 and its predecessor the Galaxy Note 3 receive the Android Lollipop 5.0 update, more complaints are flooding in of performance issues with the devices.
Sprint and AT&T were the first U.S. carriers to issue Android 5.0 Lollipop updates for the Galaxy Note 4, and almost immediately, a slew of complaints on social media and online forums were made by frustrated owners of the phablet. Among the most common issues were battery drain, forced closing of apps and forced reboots of the device.
When Tech Times first reported on these issues, hundreds of readers reached out with their own negative experiences regarding the Android 5.0 Lollipop update on their devices. While some readers were actually happy with the update and noted improvements, many complained of issues regarding battery life and overall performance.
When Verizon issued the update more recently, a similar pattern ensued with many readers complaining on forums, while a minority praised the effect the update had on their phones. Numerous Tech Times readers chimed in on the update's effect on their devices.
"Works great on my Verizon Note 4. Lollipop looks much better. No issues," reported one reader, while another stated, "I just got the update. Now Verizon received the 5.0.1 update, and it's actually working amazing."
Other, angry customers, however, accused the satisfied readers of being shills for Samsung and declared the Note 4 update a "hot mess." One reader replied, "Not me. Got the Verizon update. Went to bed with the phone at 100 percent. Woke up at 40 percent. Update doing something wrong. All apps closed." Another reader chimed in with, "The same problem I had, battery drains like mad."
Many users also complained of forced rebooting, app freezing and overheating, which, in more than one case, led to bricked phones. According to the owners of said phones, their devices had to be returned to the manufacturer for repair or replacement. The commenters also claim that the manufacturer, retailer and carrier reps, some of whose names and identification numbers are specifically cited, admitted that these Android 5.0 Lollipop issues are indeed widespread among Note devices.
While the Galaxy Note 4 update seems to be causing major problems, its predecessor, the Galaxy Note 3, is also having similar issues with the Android 5.0 Lollipop update.
"AT&T Note 3 update driving me crazy! Lags on sending texts some apps freeze ... battery drains like crazy too!" wrote one Tech Times reader, while another commented: "My Galaxy Note 3, after update, frequently reboots! How to go back to earlier version of Android?"
While there has been no official comment from Samsung or the carriers regarding the issues, it appears efforts are being made behind the scenes to address them. Verizon and AT&T just issued new 5.0 Lollipop updates with new build numbers to Note 4 users. U.S. Cellular just pushed the update to its users as well, and it will be interesting to see if they experience similar problems.
Have you received the Android 5.0 Lollipop update for your Galaxy Note 3 or 4? Have the latest updates from Verizon and AT&T resolved any previous issues? Let us know in the comments below.