Ever since Apple launched its iOS 8 in September, along with the iPhone 6 and iPhone 6 Plus, the OS has been gathering brickbats as users complain of recurring issues.
Now for the first time, Greg Joswiak, Apple's product marketing executive, has broken the silence on iOS 8.0.1 update glitches and offered a public explanation for the software issues, which resulted in users losing access to their cellular network and the Touch ID. Ironically, the iOS 8.0.1 update was intended to fix bugs in the software.
On Tuesday, Oct. 28, Joswiak admitted to the iOS 8.0.1 blunder at the Code/Mobile conference in Half Moon Bay, California. However, per Joswiak, the problem lay not in the software update itself but the manner in which it was sent or "wrapped."
"It had to do with the way the software was being sent over servers. It was the way software was being distributed," said Joswiak.
At the time, Joswiak revealed that Apple reacted swiftly to address the issue post its discovery - within an hour. The company provided concerned users with a workaround to fix the problem.
Joswiak also defended Apple saying that making mistakes was par the course when pushing out software updates. However, Apple was vigilant and persevered to resolve the issues quickly.
"Whenever you're pushing software and doing some very advanced things, you're going to have some mistakes," Joswiak said. "What we try to do is very quickly fix them."
While Apple may have pushed out iOS 8.0.2 to counter issues with the older update, the patch still threw up problems. Users complained of documents getting deleted from their iCloud automatically, Bluetooth connectivity issues and battery drainage post the update.
Recently, Apple has released iOS 8.1 update but as we reported, users are continuing to complain of connectivity, battery drainage and rebooting issues.
Despite these recurrent issues plaguing Apple's mobile OS, Joswiak does not think that Apple needs to address a bigger problem which lies with its quality control.