The Better Business Bureau or the BBB gives Epic Games an "F" rating, the lowest possible grade for customer service.
The game developer of the massively popular last-person-standing multiplayer survival game Fortnite, which is based in Cary, N.C., is said to have received complaints from more than 270 customers last year.
BBB is a national network of non-profits whose main objective is to determine the ability of businesses to manage dispute resolution and circulates this information to the customers.
Complaints Filed Against Epic Games
In an official statement from BBB, Epic Games has failed to address 247 out of 271 complaints filed in 2018. Most of these complaints pertain to problems on its customer service, refunds, and exchanges.
Epic Games failed to protect customer security, resulting in several unsanctioned charges over mine and my partner's account," a customer wrote.
"There is no phone number or proper email response time to return my unauthorized charge of $160. Nobody will answer, and I feel cheated," another complainant said.
In addition, Epic Games is faced with some unauthorized charges and account-hacking issues on Fortnite, which was patched by giving players a special emote as an incentive.
According to the BBB, it has reached out to Epic Games for a number of times. However, the Fortnite creator did not give them any response.
Epic Games' Response
In a statement on Thursday, as reported by Washington Post, a spokesperson for Epic Games stated that the game creator has no affiliation with the BBB. He further said that already rechanneled the customer complaints from the BBB to Epic's Player Support Staff.
While the spokesman did not reveal the number of complaints that were directly addressed to the company, he pointed out that it receives varying customer service requests every day. The spokesman advised customers to contact Epic Games' customer support that is tasked to entertain their complaints.
The game developer is behind huge video games such as Infinity Blade, Gears of War, and more. Fortnite, which has been dubbed as the biggest pop culture phenomenon of 2018, has already hit more than 6 million followers on Twitter. Epic Games is raking in billions of dollars of revenue from the game, which now has more than 200 million players worldwide.