EdTech Breakthrough, a market intelligence leader that recognizes the top companies and solutions in the markets of global educational technology, recognizes Capacity with its "Adaptive Learning Innovation of the Year." award.

Capacity, the support automation platform driven by artificial intelligence (AI) systems, was awarded the award in the recently-concluded third annual EdTech Breakthrough Awards Program

UNLV Holds Hybrid In-Person And Remote Classes Amid COVID-19 Pandemic
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LAS VEGAS, NEVADA - SEPTEMBER 09: UNLV junior student Kristina Eichblatt works on a laptop in a courtyard on campus before attending a class at UNLV amid the spread of the coronavirus (COVID-19) on September 9, 2020 in Las Vegas, Nevada.

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Capacity in the Educational Technology Market

The latest AI helpdesk increases efficiency and reduces downtime by providing an AI-driven support system for students, faculty, and staff by connecting its knowledge database to a means of answering questions, automate routine activities, and help build solutions to student challenges. Through Capacity, universities now have an easier means of attracting, engaging, and retaining their students.

With Capacity's easy-to-use platform, faculty and staff get the help they need with onboarding new students as well as supporting the general student population. With this, they can focus on tasks that require higher-level thinking and more attention. Additionally, the Capacity platform automates the common process and can even be used as a virtual teaching assistant. Its AI-driven support automation platform can answer more than 84 percent of all inquiries - all without the need for human involvement. 

In the event that an answer is not readily available, the question is escalated to the concerned subject matter expert (SME) through a ticket or a live chat whenever available. Once the issue is resolved, it is immediately added to the Capacity knowledge base for future use.

"Virtual teaching assistants present a promising ability to ease a teacher's workload, while improving student satisfaction and lowering dropout rates,"  explains James Johnson, managing director for EdTech Breakthrough. He recongized how the "breakthrough AI" from Capacity delivers into the promise. This, in turn, allows schools to deliver quality services at a lower costs while helping improve student outcomes, expressing excitement to award Capacity with the recognition.

Universities choose Capacity for its AI-native support automation platform because it is more than a point solution," shared David Karandish, Capacity Founder and CEO. "The Capacity platform provides everything you need to automate support and business processes, so universities can support staff, students, and faculty from one central location."

Karandish adds: "We are grateful for this recognition from EdTech Breakthrough and will continue moving forward with more innovation for our clients."

About EdTech Breakthrough

The EdTech Breakthrough Awards aims to "honor excellence" and recognize hard work, innovation, and success in a variety of educational technology categories. It gives awards in several categories including Student Engagement, Adaptive Learning, STEM Education, School Administration, E-Learning, Career Preparation and more. Its third awards program received more than 2,000 nominations from more than 17 countries across the globe.

EdTech Breakthrough is a part of Tech Breakthrough, a larger market intelligence and recognition platform for technology innovation and leadership around the world. 

About Capacity

Capacity is an AI-driven support automation platform that connects an organization's tech stack to automatically respond to questions, automate repetitive tasks and help in building solutions to any business challenge. It was founded in 2017 by David Karandish and Chris Sims, being included as a part of the Equity.com incubator.

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