The Google Nexus 9 tablet is reportedly experiencing bootloop problems after updating to Android 5.0.2 Lollipop, which began to roll out to the devices only recently.
There have even been reports that the update "bricked" or simply killed several Nexus 9 tablets, which is the last thing that users expect when updating their mobile operating system. What makes it worse is that the Nexus 9 is a device made by Google, raising even more questions on why its Android operating system would cause such issues when updated in the tablet.
Thankfully, for Nexus 9 users that are experiencing the bootloop issue, there are a few options to fix these soft-bricked devices, according to Android news website Android Central.
For users that are using custom ROMs on their Nexus 9 tablets, the first thing that can be tried is to clear the cache and data of the device. This is one of the susceptible areas where things can go wrong during the installation of an update, which is why clearing the cache and data is worth giving a shot to see if that would fix the Nexus 9. Users with devices that have their bootloaders unlocked can try flashing a new image of Android 5.0.2 Lollipop onto the Nexus 9 as well.
For users that do not use custom ROMs and have not unlocked their bootloader, they can clear the cache of the device through the Nexus 9's Recovery menu.
To access the Recovery menu, users should trigger a new boot through holding down the Nexus 9's power button. Once the tablet vibrates, users should then hold down both the power button and the volume down button. Users can scroll through the displayed options through the volume up and volume down buttons, highlight Recovery, and then press the power button to select it.
Once the green Android mascot shows up, users should then hold down the power button and the volume up button, and then select the "Wipe cache partition" option.
If that does not fix the tablet, the "factory reset" option under the first menu in the process or the "wipe data/factory reset" option in the Recovery menu will be the next thing to try, though that would delete all the data currently stored in the affected Nexus 9.
While a soft-bricked Nexus 9 could be fixed, the question being asked is why do users have to go through the ordeal? Questions regarding the cause of the problems were sent by Android Central to both Google and HTC, the company's partner manufacturer for the Nexus 9, but have not yet been responded to.