LG announced the LG G4 at the end of April this year, and now, the smartphone has finally made its way to store shelves in the U.S. Several customers who have obtained the LG handset have complained that the smartphone's touchscreen is not very responsive.
LG released the handset in Korea on April 29, but all four top carriers in the U.S. only started offering the new flagship in early June. The LG G4 packs in impressive features that have attracted many smartphone lovers.
The LG G4 sports a 5.5-inch Quantum IPS display with a 2560 by 1440 pixel resolution with 538 ppi, which the company states would provide better contrast, color and accuracy. A hexa-core Qualcomm Snapdragon 808 processor clocked at 1.8 GHz and 3 GB of RAM power the handset.
"It is the first Quad HD display to employ Advanced In-Cell Touch (AIT) technology, which combines the LCD and touch sensor into a single layer to provide better color reproduction and touch sensitivity," states LG's press release.
However, many LG G4 customers, at least those on Verizon and T-Mobile, are having issues with the touchscreen.
"Horrible touchscreen issue (detect taps 60 percent of the time)," complained a user on Reddit.
"I have this issue too [T-mo leather], says another LG G4 customer on Reddit. "Makes typing a pain, sometimes the letters does not get picks up (sic). Knocking doesn't always work. I thought it was my screen protector but it's not. I took off the screen protector but the screen only gets recognized 60 percent of the time."
This is not the first time a top-end smartphone from LG has had touchscreen problems. Several LG G3 customers also complained that their new handset was not very touch-sensitive.
"Part of the lower half of my screen has become weirdly unresponsive. When I press it, it will essentially hold a little bit longer than I actually press. In addition, I can't type properly because if I press a key near that part of the screen, it will press another key nearby. Additionally, I can't swipe to unlock the screen on that part," said a Reddit user about the LG G3.
The new top-end LG handset comes with a steep price tag. T-Mobile is offering the 32 GB version of the device for $599.76, and the Verizon version of the smartphone is available for $549.99 off-contract.
Customers will not be happy that they are paying so much for the handset while facing issues with the touchscreen. LG G4 customers hope that LG is able to release a software update as soon as possible to address the touchscreen issues.
Check out a short video that shows the screen issues of the LG G4.
Photo: LG Electronics | Flickr