Amazon Connections Shoots For Better Workplace, White Collar Satisfaction With Daily Feedback System


An Amazon internal system called Amazon Connections is reportedly expanding, aiming to prompt white collar employees to give feedback on their workplace.

Working conditions at Amazon have long been a sore topic, with various reports surfacing over the years regarding Amazon's unholy practices of pushing its workers to the limits - especially those in warehouses.

As expected, Amazon always refuted such claims and it even implemented an internal feedback system that frequently prompted employees to talk about their working environment, job satisfaction, training opportunities and others such.

It now seems that Amazon is expanding its Amazon Connections program, aiming to further improve its workplace. Amazon Connections now wants white collar employees to report on their working conditions on a daily basis, Bloomberg reports, citing sources familiar with the system.

"The company started the program at its fulfillment centers staffed mostly with blue-collar workers last year and has been rolling it out to other departments since then, first hitting the corporate ranks this summer," notes the report.

Bloomberg further details that teams in Amazon's Prague and Seattle offices assess the confidential feedback and compile the information in daily reports for the company, but the answers don't always remain anonymous and confidential. In some cases, if necessary, an employee may have to come in and further detail their answers. Although this means the responses are no longer anonymous, however, the information will reportedly be available only to members of the Amazon Connections team, and the data featured in the reports is aggregated.

The wider rollout of the initiative follows a harsh report from the New York Times (NYT) back in August, portraying Amazon as a "bruising workplace." The report stirred some serious waves and drew a firestorm of criticism over the company's unreasonably high expectations that weighed so heavily on employees.

Amazon reiterated on several occasions that it did not run such a hellish workplace as the NYT made it seem, but it still wants to improve its workplace. It remains to be seen, however, whether this Amazon Connections internal feedback system, which aims to reveal everything that's going on in the offices on a daily basis, will manage to make things better for Amazon employees.

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