Following a cyberattack on Chrstimas, PlayStation Network was restored over the weekend. However, users are still reporting over social media on Monday that PSN is still down while others still complain of log-in issues.
Gamers flooded Twitter with their complaints about PSN being up for others while being down for them.
"And PSN is down again," a certain @KSIOlajidebt tweeted.
And PSN is down again...
— KSI (@KSIOlajidebt) December 29, 2014
"PSN is down for me again... this is starting to get ridiculous, step it up @Sony," posted @TGChurro.
PSN is down for me again... this is starting to get ridiculous, step it up @Sony -_- #playstationnetwork #psndown pic.twitter.com/KGNd65UrxN — TheGamingChurro (@TGChurro) December 29, 2014
The official account of PlayStation responded by asking gamers to report details of the problems. The page has 26 pages as of reporting with complaints coming from different corners of the globe.
If you are still having any issues signing on to PSN, please post here with the details requested: http://t.co/60gXTxzanV
— Ask PlayStation (@AskPlayStation) December 30, 2014
Sony has also rolled out a guide to change MTU settings for those having connection issues:
- Navigate to [Settings] > [Network].
- Here you will find four (4) options, Choose [Set Up Internet Connection].
- Now choose either [Use Wi-Fi] or [Use LAN Cable]
- If using Wi-Fi - Enter your existing access point password and continue below.
- If using LAN - Continue below.
- Choose [Custom] on the next screen.
- Select your normal settings for IP Address Settings. (Note: If you do not know this setting use [Automatic].
- Select your normal settings for DHCP Host Name. (Note: If you do not know this setting use [Do Not Specify].
- Select your normal settings for DNS Settings. (Note: If you do not know this setting use [Automatic].
- Select [Manual] for MTU Settings.
- Press enter to pull up the keypad and enter a new value and press X.
- First use the MTU value of 1473.
- If the connection test is unsuccessful, try the MTU value of 1450.
- Select [Next] to continue.
- Select your normal settings for Proxy Server. (Note: If you do not know this setting use [Do Not Use].
- Next - [Test Internet Connection]
- You will see a value under (PSN Sign-In - Successful) if this process was successful.
PlayStation Support suggests that users call their ISP or router manufacturer if the problem is not resolved using the suggested method.
Sony has acknowledged the Distributed Denial of Service (DDoS) attack on PSN and is trying its best to do some damage control. The company has extended its holiday sale and store flash sale.
"We know many of you experienced issues connecting to PSN over the weekend, so in response to popular demand, PlayStation Store is extending our Flash Sale and Holiday Sale. There's still time to take advantage of a lot of great games at heavily discounted prices," it stated.
Meanwhile, reports say that the FBI is investigating the DDOS attacks that took down Sony's PSN and Microsoft's Xbox Live. The hacker group Lizard Squad has claimed responsibility. Unverified reports say that the group maxed out the gaming networks by sending 1.2 terabits of data per second. Microsoft and Sony have not reported details about the size or extent of the said attack.