A former Apple executive has shared on Twitter that he returned his iPad Pro because it had a noticeable bend despite Apple's assurance that these bent units are normal.
Apple Downplays Bent iPad Pros
Earlier this month, Apple acknowledged that some of the iPad Pros it shipped have a slight bend in the body and that it won't be replacing these units. The company, however, assured users that the bending issue is nothing to worry about.
The company said that the bend is a side effect of the device's manufacturing process and is not likely to worsen over time or affect the performance of the device.
Dan Riccio, Apple's senior vice president of Hardware Engineering, even said that these iPad Pros meet or even exceed the company's high-quality standards.
"Its unibody design meets or exceeds all of Apple's high quality standards of design and precision manufacturing," Riccio said. "We've carefully engineered it and every part of the manufacturing process is precisely measured and controlled."
Apple Former Marketing Director Returned Bent iPad Pro
Despite Apple saying the bending is normal, some customers who bought bent iPads units are not happy and these include former Senior Marketing Director Michael Gartenberg, who revealed on Twitter that he returned his new device.
Gartenberg said that the company's tolerances should not allow for such a noticeable bend.
Returned my iPad this morning. Perhaps it was within Apple tolerances but Apple tolerances shouldn't allow for a clear noticeble bend. Much as monitors with noticeble dead pixels aren't acceptable either. — Michael Gartenberg (@Gartenberg) December 24, 2018
Gartenberg's view on bent iPads makes sense. The iPad Pro is not cheap and there is no excuse for Apple to ship bent tablets with a high price tag.
"Pre-bent from the factory is fine in a $40 craplet. It is much less so in a $800 and up Apple iPad Pro," Mike Wuerthele of Apple Insider commented.
Photo: Brandon Carson | Flickr