Capacity, the developer of the AI-powered support automation platform, announces its expansion into the support automation space, introducing a unified AI platform that would further empower teams to do almost everything under a single tech stack. 

In a press release, Capacity explains how teams of today are overwhelmed by inquiries and routine activities. This is supported by an independent study examining disruption and burnout, showing how employees are only productive for 60 percent of their time in the workplace. With Capacity and its new platform, everything that employees need for automated support and business processes can now be found in one complete solution.

(Photo : Capacity)

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A One-Stop-Shop for Teams Everywhere

Capacity's platform requires little to no coding skills, is accessible using conversational AI, and allows for smooth human handoffs and intuitive task management through its powerful workflow automation suite, a robust platform for devs, and a flexible database that can be deployed anywhere.

"Capacity was founded with a simple mission: help teams do their best work. We spend half of our waking hours at work, yet most of our time is wasted looking for information we should already have," said David Karandish, Capacity CEO, in the company press release. He explains that with their AI-powered support automation platform, teams can now work efficiently to know that a knowledge database is available when they need it. By compiling the company's knowledge base and various resources like apps and documents, Capacity brings a meaningful improvement that would benefit both employee and customer experience.

The new and unified support automation platform allows teams to:

  • Answer more than 90% of frequently asked questions (FAQs) in a singular helpdesk platform, reducing the support team's tickets.
  • Automate routine and otherwise boring tasks with easy low-code workflows, increasing productivity, especially in cross-functional teams.
  • Build solutions that empower teams and employees with access to the organization's knowledge base, app suites, and conversational interface.

"The objective of support automation is to decrease the requirement for human interaction in terms of responding to repetitive consumer inquiries or managing routine business operations," explains Michael Hunigan, Capacity VP of Product. With the solutions from Capacity, teams can now focus on more human-centric tasks requiring higher-level thinking.

"Instead of our team spending 80% of their time responding to frequently asked questions, they can now spend that 80% or even 100% on the areas that are hard in our business," testifies Kevin Peranio, Chief Lending Officer and Partner at PRMG, a leading loan and mortgage firm. "The one asset you can't get back is time, but you can use it more efficiently with Capacity." 

About Capacity

Founded in 2017 by David Karandish and Chris Sims, Capacity soon joined the incubator. The tech startup is behind the AI-powered support automation platform connecting an organization's tech stack to respond to inquiries and automate otherwise repetitive tasks, building solutions to most business challenges.

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